Client Experience Executive

Meydan Free Zone offers entrepreneurs and start-up businesses the opportunity to set up and run their own businesses right in the heart of Dubai. We provide access to exceptional talent, entrepreneur expertise, and a wide range of start-up support services.As we continue our exciting growth plans, we seek talented people to join us. We are currently hiring a dynamic Client Experience Executive, responsible to assist and guide prospects, applicants, Channel Partners, and Clients in resolving their questions, queries, and transactions.Key Accountabilities:Listen and understand Clients’ requests and concerns.Own Clients request till closure by the Client.Coordinate internally and externally to reach a satisfactory outcome.Answer, guide, and/or resolve their requests to the set standards or better.Manage Clients’ escalation, ensuring satisfactory outcomes to the Client within allowed policies and procedures.Perform other tasks as directed by the line manager/team leader as needed.To Join our team, you will have:Bachelor’s degree or equivalent.2+ years in a similar operational role.Experience working in call center operations.Knowledge of operational systems to execute transactions including ERP, Zoho, Microsoft Office, etc.Excellent communicate skills with clients, colleagues, and other stakeholders.Strong problem-solving capability.Result oriented.Language skills:English.Any second language is desirable.Our Vision is to be the world-class hub for entrepreneurship and innovation in the region. If you are ready to be a part of that journey, we would love to hear from you!