Client Experience Executive (Hindi speaker)

We are looking for a customer-focused and proactive Client Experience Executive to support prospects, applicants, channel partners and clients throughout their journey. The successful candidate will be responsible for understanding client requirements, resolving queries and transactions efficiently, and ensuring a smooth, high-quality experience from initial contact through to closure.Key ResponsibilitiesAct as a key point of contact for prospects, applicants, channel partners and clients.Listen to client concerns, understand their requirements and provide clear guidance.Take ownership of client requests from initial enquiry through to resolution and closure.Coordinate with internal teams and external stakeholders to ensure requests are resolved accurately and within agreed timelines.Handle client escalations professionally, ensuring outcomes are aligned with company policies and procedures.Maintain accurate records of client interactions, requests and resolutions on relevant systems.Support day-to-day operational and administrative activities as directed by the line manager or team leader.Contribute to continuous improvements in service delivery and the overall client experience.RequirementsBachelor’s degree or equivalent qualification.Minimum three years of experience in a client experience, customer service, operations or similar role.Experience using operational systems such as ERP platforms, Zoho and Microsoft Office.Excellent verbal and written English communication skills.Strong problem-solving skills, attention to detail and ability to manage multiple requests.Results-oriented, with a strong sense of ownership and follow-through.Fluency in English & Hindi.If you meet the above requirements and are interested in this opportunity, please apply to this job posting.