Client Experience Specialist

KINDRA | CRONULLA, NSW | FULL-TIME | IN-PERSONSalary: AUD $90,000–$100,000About KindraKindra is a premium Australian outdoor sauna brand. Our saunas are designed and engineered in Australia, built for the harshest Australian conditions, and have been recognised with a Good Design Award and a Red Dot Design Award. We sell direct to customers across the country, and we are growing quickly.The RoleWe’re looking for a Client Experience Specialist to help own the Kindra customer journey, from a customer’s first enquiry through to delivery and installation.You’ll look after approximately 300-400 clients a year, each making a considered, premium purchase for their home. Your role is to guide them through the process, answer their questions, keep everything moving smoothly and make the experience feel exceptionally well managed.The role combines client consultations, inbox management, sales administration and delivery coordination.What You’ll DoSales & Client ConsultationsTake the majority of inbound calls and guide clients through product options, site requirements, and the buying processRun video product walkthroughs and occasional in-person consultationsFollow up after conversations and coordinate quotes, invoices, and next stepsProvide a relaxed, informative, and highly personalised sales experienceClient ExperienceOwn the day-to-day client inbox and deliver warm, polished, and thoughtful responsesBecome a genuine Kindra product expert across materials, heaters, electrical requirements, site preparation, delivery, and assembly. Full training provided.Keep clients informed at every stage of their orderResolve questions and issues proactively and with careDelivery Coordination & ManagementCoordinate last-mile delivery with our freight and expert assembly partnersSchedule deliveries and assembly crews and confirm site and access detailsMake sure the right information reaches clients, partners, and the internal Kindra teamSpot potential issues early and resolve them before they reach the clientAbout YouWe’re more interested in how you operate than finding someone with one exact background.You’re likely to be:Highly organised, diligent, and strong at follow-throughWarm, emotionally intelligent, and genuinely good with peopleClear and polished in person, on video, and in writingCalm, capable, and solutions-orientedComfortable working independently and taking ownershipSystems-minded and naturally good at keeping multiple moving pieces organisedConfident representing a premium brandExperience in customer experience, account management, premium retail, client services, executive support, or another high-touch customer-facing role would translate well.Why KindraJoin a small, fast-growing Australian brand and work closely with the foundersTake real ownership of the client experience end-to-endGet involved beyond the inbox, including events, activations, and client-facing projectsRepresent a beautifully designed, award-winning productGrow your role as Kindra continues to scaleHow to ApplySend your CV and a short note on why this role suits you to admin@kindrasaunas.com