Client Manager

CLIENT MANAGER, SAUDI PRO LEAGUE & UAE HNWIClient Services / Management | Full-time | Reporting to the Client Services Director / FoundersAbout the CompanyWe are a global sports, media, marketing and management business working with professional athletes, brands and high-net-worth individuals across the UK, UAE, Saudi Arabia and international markets.As our Middle East client base continues to grow, we are looking for an exceptional Client Manager to manage relationships with professional footballers in the Saudi Pro League, alongside HNW and UHNW clients across the UAE.This is not a traditional sales position. The role is centred on relationships, trust, responsiveness and delivering an exceptional level of service to some of the company’s most important clients.The RoleThe Client Manager will become a trusted day-to-day point of contact for a portfolio of professional athletes and private clients.You will understand each client’s personal and commercial requirements, coordinate opportunities internally and externally, and ensure every interaction reflects the highest level of professionalism.Our clients may require support across commercial partnerships, brand introductions, media, luxury lifestyle requirements, property, travel, events and other private opportunities.The successful candidate must be highly organised, discreet and comfortable communicating with individuals whose time, reputation and privacy are extremely important.Client PortfolioThe role will primarily cover:Saudi Pro League footballersProfessional athletes across the GCCUAE-based HNW and UHNW individualsEntrepreneurs and business ownersFamily officesSenior executivesExisting VIP clientsTravel to Saudi Arabia and across the GCC may occasionally be required.Key ResponsibilitiesClient Relationship ManagementManage a portfolio of high-value clientsBuild strong, long-term relationships based on trustAct as the primary point of contact for day-to-day requirementsMaintain regular and proactive communication with clientsUnderstand each client’s personal interests, commercial objectives and requirementsEnsure clients receive an exceptional level of serviceAnticipate requirements rather than simply reacting to requestsSaudi Pro League ClientsDevelop strong relationships with professional footballers playing in Saudi ArabiaMaintain relationships with players, representatives, agents and relevant members of their teamsCoordinate commercial and lifestyle opportunitiesSupport athletes with introductions to trusted businesses and partnersIdentify potential sponsorship, media and brand opportunitiesWork around demanding football schedules and international travelMaintain absolute confidentiality regarding clients and their personal circumstancesUAE HNW ClientsBuild relationships with entrepreneurs, investors and HNW individuals throughout the UAEUnderstand clients’ business, investment and lifestyle interestsFacilitate high-quality introductions across the company’s networkCoordinate opportunities involving luxury brands, hospitality, travel, property, sport and private eventsBecome a trusted extension of the client’s personal and professional networkCommercial AwarenessAlthough this is primarily a relationship management role, we want commercially intelligent Client Managers who naturally recognise opportunities. Where appropriate, you will:Identify commercial opportunities within existing client relationshipsIntroduce relevant company servicesConnect clients with appropriate brands and businessesGenerate referralsSupport partnership conversationsWork alongside the commercial team to convert opportunities into revenueThe objective is not aggressive selling. The objective is to create enough trust for commercial opportunities to develop naturally from relationships.Who We’re Looking ForThe ideal candidate will have experience within one or more of the following:Professional footballSports managementAthlete relationsLuxury conciergePrivate bankingFamily office servicesWealth managementLuxury hospitalityPrivate aviationLuxury automotiveExecutive relationship managementVIP client servicesMiddle East experience is strongly preferred.Personal CharacteristicsThis role requires someone with exceptional judgement. You should be:Highly personableExtremely discreetPolished and professionalConfident around successful and high-profile individualsCommercially intelligentCalm under pressureExceptionally responsiveHighly organisedComfortable working outside conventional office hours when requiredAble to build genuine relationships without being overly familiarTrusted with sensitive and confidential informationYou must understand the difference between servicing a client and becoming their friend. Professional boundaries, discretion and judgement are essential.What We Don’t WantThis position is unlikely to suit someone coming from a purely transactional sales environment. We are not looking for:Aggressive cold callersTraditional real estate brokersCandidates focused solely on commissionSomeone who waits for instructions before actingSomeone uncomfortable dealing with demanding clientsSomeone who measures client service by standard office hoursOur clients expect a premium service.What Success Looks LikeA successful Client Manager will:Become genuinely trusted by their client portfolioMaintain excellent client retentionIncrease engagement between clients and the companyGenerate introductions and referralsIdentify meaningful commercial opportunitiesDevelop an increasingly valuable network across Saudi Arabia and the UAEEnsure the company becomes the first call clients make when they need somethingThe ultimate measure is simple: our clients should feel that having the company in their network makes their lives easier and creates opportunities they would not otherwise have access to.CompensationCompetitive Dubai basic salary plus performance incentives.Exceptional candidates with an established network across professional football, Saudi Arabia or UAE HNW circles will be considered above this range.Why Join UsWork directly with professional athletes and high-profile individualsDevelop relationships across Saudi Arabia and the UAEAccess an established international networkWork across sport, business and luxuryGain direct exposure to the founders and senior leadershipBenefit from significant opportunities for career progressionBecome part of a growing Middle East operationIdeal CandidateThe strongest candidate may currently work within a football agency, luxury concierge, private bank, family office, sports organisation, five-star hospitality group or premium client services business. They already understand HNW expectations and know how to communicate with a professional footballer, CEO or family office principal without being intimidated or overly familiar.Above everything else, they understand that at this level, trust is the product.