Client Onboarding

SIIPs is building a privilege ecosystem that connects consumers with curated merchants across Dine with SIIPs, Escape with SIIPs, Shop with SIIPs, and Care with SIIPs.We are looking for a proactive and people-oriented Client Onboarding Executive to join our growing team and manage the onboarding journey of merchants joining the SIIPs ecosystem.Role OverviewAs a Client Onboarding Executive, you will be responsible for ensuring that new merchants have a smooth, professional, and well-managed onboarding experience — from initial communication and documentation to activation on the SIIPs platform.You will work closely with merchants, internal teams, and the business development team to ensure that every merchant is properly onboarded, activated, and ready to participate in the SIIPs ecosystem.Key ResponsibilitiesManage the complete onboarding process for new merchants.Communicate with merchants through email, phone, WhatsApp, and meetings.Explain the SIIPs ecosystem, merchant benefits, onboarding process, and activation requirements.Coordinate collection of merchant information, business details, contracts, and required documents.Follow up with merchants to complete onboarding forms and agreements.Coordinate with internal teams to ensure merchant profiles and offers are accurately configured.Ensure merchants are successfully activated on the SIIPs platform.Maintain accurate records of merchant onboarding status and required documentation.Track pending actions, follow-ups, and activation timelines.Coordinate with the Business Development and Operations teams to resolve onboarding-related issues.Conduct merchant onboarding calls or demonstrations when required.Maintain professional and long-term relationships with merchants.Identify onboarding challenges and suggest improvements to make the process faster and more efficient.Support existing merchants with activation-related communication and updates.Prepare regular onboarding status reports for management.What We’re Looking For1–3 years of experience in client onboarding, customer success, account management, business development, sales coordination, or a similar role.Excellent communication and interpersonal skills.Strong follow-up and relationship-management skills.Professional email and telephone communication.Good organizational and documentation skills.Ability to manage multiple merchants and follow-ups simultaneously.Comfortable working with CRM systems, spreadsheets, forms, and digital platforms.Strong attention to detail.Ability to work independently and coordinate effectively with internal teams.A customer-first and solution-oriented approach.Previous experience working with restaurants, hotels, retail brands, clinics, lifestyle businesses, or other merchant-facing businesses is an advantage.Key SkillsClient Communication | Merchant Onboarding | Customer Success | Relationship Management | Follow-up | Documentation | Coordination | CRM | MS Excel / Google Sheets | Email Communication | Problem SolvingWhat You’ll GetOpportunity to work with a growing technology and consumer ecosystem.Exposure to partnerships across restaurants, hotels, retail, lifestyle, healthcare, and other merchant categories.Opportunity to work closely with business development and leadership teams.A fast-paced environment with significant learning and growth opportunities.Opportunity to contribute to building and improving a new merchant ecosystem from an early stage.