Client Onboarding Operations Specialist, Brokerage & Global Markets

GF Securities (Hong Kong) · Hong Kong, Hong Kong SAR

Job Responsibilities

Own the end-to-end execution of Financial Institution (FI) onboarding, focusing on data gathering, system inputs, chasing outstanding documents, running screenings, and clearing deferrals to ensure our clients are onboarded within tight SLAs.
Drive the FI account opening lifecycle, including timely collection, verification, and system input of KYC/CDD data, ensuring all documentation is validated and archived before account activation.
Proactively track, chase, and resolve CDD deferrals, liaising with our Front office and clients to obtain missing documents and clear outstanding items promptly.
Execute daily operational checks including World-Check, sanctions screening, CRS, and FATCA classifications, accurately updating records in client relationship management system.
Strictly adhere to internal AML policies and regulations, identifying documentation discrepancies and escalating red flags to your supervisor immediately.
Act as the operational bridge between Front Office, Legal and Compliance, and Back Office teams to ensure smooth handoffs and avoid bottlenecks.
Assist with system UAT testing, data clean-up, and process improvement initiatives as required.

Bachelor's degree or above in Information Technology, Computer Science, or a related field preferably
Minimum 5 years of Operations experience within Financial Institutions, specifically handling Institutional client onboarding — Brokerage, Global Markets, and Investment Banking experience is a must.
Strong operational knowledge of FI documentation
Proven ability to handle high-volume queues with zero errors, proactively follow up, and manage multiple cases simultaneously under pressure.
Experience in AI to manage automation is preferable
Excellent communication skills in both English and Chinese (spoken and written)