Client Relations Executive

The Client Relations Executive plays a critical role in managing client relationships by ensuring efficient CRM management, supporting the sales team, and managing collections. This position requires exceptional communication, organizational skills, and a customer-focused approach to achieve high levels of client satisfaction operational and collections efficiency For All Sales segments such (Corporate, HORECA, Chemical, FM and additional; segments added by business)

• Maintain and update client information in the CRM system to ensure data accuracy and reliability.
• Assist and support the sales department all segments by preparing quotations and ensuring timely system updates.
• Follow up with clients for outstanding payments, ensuring collections are aligned with company KPIs.
• Resolve client issues and concerns promptly, maintaining high levels of satisfaction and retention.
• Communicate with clients to provide updates on sales orders, payment statuses, and other inquiries.
• Collaborate with the finance team to address discrepancies in collections and invoicing.
• Monitor client accounts and ensure timely follow-ups for overdue payments.
• Prepare reports on CRM activity, collections progress, and client interactions for the Team Lead.
• Support process improvements in CRM, sales support, and collections to enhance operational efficiency.
• Ensure compliance with company policies and procedures in all client interactions.
• Stay updated on industry trends to deliver innovative solutions and a superior client experience. Academic Qualifications
• Bachelor’s degree in business administration, Finance, or a related field. Years of Experience
• Minimum of 1-2 years in a similar role, preferably in sales support or collections. Nature of Experience
• Trading companies, administration, etc Other Skills / requirement
• Strong communication and interpersonal skills.
• Proficiency in CRM systems and Microsoft Office applications.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Customer-focused approach with problem-solving abilities.
• Knowledge of sales and collections processes.