Client Relations Executive
Zenvia E-Commerce Trading · Dubai, UAE
Apply & track with Apply EdgeWe are looking for a professional and service-oriented Client Relations Executive to support communication with clients and maintain positive long-term business relationships. The successful candidate will manage client inquiries, coordinate service requests, maintain client records, and work closely with internal teams to ensure a professional and efficient customer experience. Key Responsibilities
- Serve as a professional point of contact for assigned clients.
- Respond to client inquiries and coordinate service requests.
- Maintain accurate client records and communication histories.
- Follow up on outstanding requests and ensure timely resolution.
- Coordinate with internal departments regarding client requirements.
- Assist with client meetings and business correspondence.
- Monitor client feedback and identify opportunities to improve service.
- Prepare client-related reports for management when required.
- Bachelor's degree in Business Administration, Communications, Marketing, or a related discipline preferred.
- Previous experience in customer service, account support, or client relations is advantageous.
- Excellent interpersonal and communication skills.
- Professional English communication skills; Arabic is highly desirable.
- Strong organization and follow-up skills.
- Good knowledge of Microsoft Office applications.