Client Relations Executive

We are seeking a proactive and customer-focused Client Relations Executive to join our team in Dubai. The role focuses on post-sales customer relationship management within the UAE real estate development sector, ensuring effective management of customer accounts, payment follow-ups, documentation, resale transactions, and property handovers.The ideal candidate will have hands-on experience working directly with a real estate developer, strong case ownership, and the ability to coordinate effectively with internal departments to deliver a smooth customer experience from post-sales inquiry through resolution.Key ResponsibilitiesManage an assigned portfolio of customers and handle inquiries, requests, complaints, and escalations through to resolution.Maintain regular communication with customers and ensure timely follow-ups.Manage multiple cases simultaneously while maintaining accurate records and meeting deadlines.Follow up on upcoming and overdue payments and coordinate payment arrangements.Review Statements of Account (SOA), payment plans, receipts, and payment-related queries.Coordinate with the Finance team to resolve outstanding payment issues.Coordinate Sales and Purchase Agreements (SPA), addendums, Oqood registration, No Objection Certificates (NOC), and other customer documentation.Support resale transactions, mortgage-related requests, and early settlement processes.Liaise with Registration and other relevant teams to ensure timely processing of customer requests.Coordinate snagging, handover readiness, key collection, and utilities activation.Support service charge-related queries and coordinate with Community Management.Work closely with Finance, Registration, Projects, Community Management, and other internal stakeholders to resolve customer cases efficiently.Maintain accurate customer records and case updates using CRM platforms such as Salesforce or equivalent.Use AI tools and structured tracking methods to improve follow-up, reporting, and workflow efficiency.Monitor pending cases, escalations, and outstanding actions to ensure timely resolution.Requirements2–4 years of experience in UAE real estate, preferably in a developer-side CRM, post-sales, or client relations role.Strong practical knowledge of post-sales operations within the UAE property development sector.Experience handling collections, payment plans, SOAs, SPAs, Oqood, NOCs, resale transactions, mortgages, and property handovers.Proficiency in CRM platforms such as Salesforce or equivalent.Strong written and verbal English communication skills.Good working knowledge of AI tools and customer case-tracking processes.Excellent organizational, coordination, and problem-solving skills.Ability to manage a high volume of customer inquiries, follow-ups, and escalations independently.A professional, customer-focused approach with strong accountability and attention to detail.Preferred QualificationsPrevious experience working directly for a real estate developer in the UAE.Arabic and/or Russian language skills will be a strong advantage.Candidates with brokerage-only experience may be considered if they demonstrate substantial knowledge of developer-side post-sales operations.Ideal CandidateThe successful candidate will be organized, proactive, detail-oriented, and comfortable managing demanding customer situations. They should demonstrate strong ownership of assigned cases, effective cross-functional coordination, and the ability to work independently while maintaining high standards of customer service.