Client Relationship Executive

Client Relationship Executive (CRE)Full-time · Dubai, UAE · Home Healthcare & TelemedicineAbout Vervé Wellness Vervé is a concierge private health practice in Dubai. We deliver physician-led care directly to our clients — at home, in the office, or wherever they are — supported by structured diagnostics, IV therapy, and long-term clinical programmes.About the RoleVerve Wellness is looking for a Client Relationship Executive (CRE) to manage the client journey from the initial enquiry through qualification, consultation booking and conversion. The CRE will be responsible for responding to enquiries, understanding client requirements, coordinating consultations and appointments, following up with prospective clients and ensuring a smooth experience through the conversion stage. The role combines client relationship management, healthcare coordination and commercial conversion. The CRE will work closely with doctors, nurses and the operations team to ensure that client requirements are accurately understood and appropriately coordinated.Key Responsibilities1. Enquiry & Lead Management• Handle inbound enquiries received through phone, WhatsApp, email, social media and other approved channels.• Respond to new enquiries promptly and professionally.• Understand the client’s requirements, objectives and service interests.• Qualify enquiries and identify the appropriate next step based on approved service information and processes.• Conduct systematic follow-ups with prospective clients who have not yet converted.• Follow up on quotations, pending decisions and unconfirmed appointments.• Maintain accurate lead status and follow-up records in the CRM.• Ensure that no active enquiry is left without an appropriate follow-up.2. Consultation & Appointment Coordination• Coordinate consultations with doctors and relevant healthcare professionals.• Schedule and confirm consultations, blood tests, home visits and other applicable appointments.• Communicate appointment details and relevant non-clinical instructions clearly to clients.• Coordinate with the clinical and operations teams to ensure availability and readiness.• Follow up with clients regarding pending consultation bookings.• Ensure accurate communication of client requirements to the relevant internal team.3. Client Conversion• Guide prospective clients through the booking and decision-making process.• Convert qualified enquiries into consultations and appropriate healthcare services.• Present approved service information, packages and pricing clearly and professionally.• Address non-clinical questions and common objections within approved guidelines.• Identify appropriate opportunities for additional services or packages based on the client’s stated requirements.• Achieve agreed conversion and revenue targets.• Follow all approved pricing, promotional and discount policies.4. Client Experience• Build trust and rapport with prospective clients through professional and personalised communication.• Ensure clients receive timely responses throughout the enquiry and booking process.• Provide a seamless experience from the first enquiry until successful conversion.• Coordinate internally to resolve pre-conversion operational queries or concerns.• Escalate clinical questions to the appropriate doctor or healthcare professional and avoid providing clinical advice independently.5. Records Management• Maintain complete and accurate records of all enquiries and prospective clients.• Record calls, WhatsApp conversations, follow-ups, quotations, appointments and conversion status in the CRM.• Maintain an updated sales and enquiry pipeline.• Track pending leads and ensure timely follow-up.• Ensure all relevant information is captured before handover to the PRM team.• Prepare and maintain reports relating to enquiries, conversion and pipeline performance.6. Internal Coordination• Work closely with doctors, nurses, operations and PRM teams to facilitate the client journey.• Coordinate internally to ensure accurate appointment scheduling and service fulfilment readiness.• Escalate operational or client issues appropriately.• Participate in team meetings and contribute to improving lead management and conversion processes.• Maintain professional communication and collaboration across departments.Requirements• 2–4 years of experience in client relationship management, customer service, call center, reception handling, inside sales, healthcare coordination, wellness, hospitality or a similar client-facing role.• Experience in healthcare, wellness, home healthcare, aesthetics or concierge services is preferred.• Excellent verbal and written communication skills.• Strong telephone and WhatsApp communication skills.• Ability to build rapport and establish trust with prospective clients.• Strong follow-up and organisational skills.• Comfortable handling multiple enquiries and leads simultaneously.• Experience with CRM systems is preferred.• Commercially aware and comfortable working towards conversion targets.• Professional, confident and customer-focused approach.• Ability to coordinate effectively with doctors, nurses and operations teams.• Strong attention to detail and accuracy.• High level of confidentiality and professionalism when handling client information.Preferred Industry ExperienceCandidates with experience in:• Healthcare / Home Healthcare• Wellness & Longevity• Medical Clinics• Aesthetics• Preventive Healthcare• Concierge Healthcare• Hospitality / Luxury Client Services• Healthcare Sales & Patient CoordinationWhat We Offer• Competitive salary with performance-based incentives.• Opportunity to work with a growing healthcare and wellness brand in Dubai.• Exposure to healthcare, longevity and preventive wellness services.• Career growth and development opportunities.• Professional and collaborative working environment.Apply Now If you're passionate coordination, enjoy speaking with customers, and thrive in a fast-driven environment, we'd love to hear from you. Join Verve Wellness and help clients take the first step toward better health and wellness.Send your CV to hr@vervewellness.ae