Client Relationship Officer-Gambella

About InkomokoInkomoko supports entrepreneurs to grow their businesses in order to improve livelihoods, create jobs, and help communities thrive.In 2025, Inkomoko was listed by the Financial Times as the 8th fastest-growing company in Africa, supporting entrepreneurs across East and Central Africa to grow thriving businesses and build inclusive, resilient economies.Founded in 2012, Inkomoko has worked with more than 100,000 entrepreneurs, including thousands of refugee entrepreneurs. Inkomoko provides a combination of training, consulting, access to finance, and market-level systems change. We are the largest investor to refugee entrepreneurs in Africa.Inkomoko has 800+ staff in 50 offices across Chad, Ethiopia, Kenya, Rwanda, and South Sudan. Through Inkomoko's 2030 strategic plan, we are adding 3 additional countries to serve more than 550,000 entrepreneurs and growing our $30M loan fund to impact 7M lives.INKOMOKO VALUESAll staff at Inkomoko are connected to a shared set of organizational values:Purpose: be solutions-oriented, produce high-quality work, and be a global leaderAchievement: push yourself to reach beyond what you previously thought possible. Improvement: be humble, engage in continuous growth through open & accurate feedbackBravery: willing to take risks, create a safe space for others, be compassionate, and inclusiveWe Eat Goat: we celebrate success and support each other in hard times. We do this work together in the spirit of turikumwe, tuko pamoja, abren nen, Kula na sawa, On est ensembleInkomoko is an affirmative action/equal opportunity employer. Refugees, women, and persons who reflect the diverse communities we serve are strongly encouraged to apply.About The Opportunity & ResponsibilitiesInkomoko Ethiopia Client Relationship Officer is responsible for the items below:We are looking for a motivated and experienced Client Relationship Officer (CRO) to join our team! You will be responsible for maintaining and maintaining strong relationships with our customers. You will communicate with our customers in a professional and courteous manner, as well as resolve customer issues and complaints.The CRO will manage a portfolio of clients and ensure their needs are met in a timely and efficient manner. This includes responding to client inquiries, resolving issues, escalation and doing follow upsEngage all of our clients on a regular basis, conduct interviews in order to identify, address any client concerns or issues and ensure customer satisfactionDevelop presentations for new clients to help them understand how the Inkomoko can help themUpdate clients and customers on their portfolio activity and successDevelop and implement marketing strategies to grow the customer baseBuild a strong customer relationship management strategy to ensure customer satisfactionManage and triage customer support ‘incidents' and escalationsMaintain a perfect understanding of Inkomoko service offering to provide accurate presentationsMonitor and analyze results and Implementing changes accordinglyLead on-site customer meetings and trainingUse of Customer Support tools, procedures, processes, and metricsRepresent Inkomoko in the local business community and at conferences or other eventsThe CRO will work collaboratively with other members of the investment team to ensure that clients receive the best possible service and investment adviceMaintain and organize client investment filesRequirementsWHO WE ARE LOOKING FORThe ideal candidate will fulfill the following requirements:Minimum of a Bachelor's Degree in a related fieldA minimum of 4 years of experience in a client-facing role in financial institutions in EthiopiaExcellent communication skills, both verbal and written in English & Local LanguageUnderstanding of micro-businesses, loans and savings products will be an additionMust have excellent customer service skills to provide the best possible support and service to clientsExcellent computer skills, especially with MS Excel and WordStrong interpersonal skillsStrong presentation and organizational skillsAbility to work well in a team environment and in a fast-paced environmentCritical-thinker and problem-solverShows perseverance, personal integrity, and critical thinking skillsCompetenciesWe are looking for someone who;Manages Diverse Relationships - Relates well to a wide variety of personalities, values differences, and communicates effectively across diverse communication styles, cultures, and backgroundsTakes initiatives to Deliver - Thinks several months in advance, prioritizes objectives, implements reliably, and quickly identifies what will help or hinder goal accomplishmentProficient in Technology - Uses technology effectively to work efficiently and achieve desired outcomesBenefitsWHAT YOU'LL GETThis role is inside a high-growth, mission-driven social enterprise. By joining, you'll access:Meaningful work that directly contributes to sustainable livelihoods and job creation across East and Central AfricaCompetitive salary, and potential Performance-based bonusIncredible company culture, with opportunities for learning and growthDiverse colleagues across the region, and policies that demonstrate commitment to equity and inclusion A dynamic and entrepreneurial team environment committed to innovation and social impactHealth insurance for self and dependentsStaff savings and provident fund, negotiated bank rates for long-term employeesGenerous annual leave, parental leave, and sabbatical options. TO APPLYIf you're excited about this role, please submit your CV, and tell us why you are the right fit for this opportunity.APPLICATION DEADLINE: August 26, 2026Inkomoko is committed to justice, diversity, equity and inclusion. As we seek to reflect the communities we serve, refugees and women are strongly encouraged to apply. As a company we have policies that ensure fair treatment in the application process.NB: Only shortlisted candidates will be contacted. Employment is conditional upon successful background checks and other verification as needed.All offers of employment will be subject to satisfactory references and background screening checks. Inkomoko also participates in the Inter Agency Misconduct Disclosure Scheme, In line with this Scheme, we will request information from job applicants' previous employers about any findings of sexual misconduct, fraud, or abuse. By applying, the job applicant confirms his/her understanding of these recruitment procedures.