Client Service Associate - Financial Services

Our client is an established financial services platform with a growing presence in Singapore. As the business continues to strengthen its regional client coverage, they are hiring a Client Service Associate / Senior Associate to support institutional clients across Southeast Asia.This is a client-facing role within a post-trade and securities services environment, covering client query management, service reviews, client training, and relationship support. The role would suit someone with experience in banking, custody, settlement, clearing, securities services, or trade lifecycle support who is looking to take on broader client exposure while remaining close to technical and operational matters.Responsibilities for the Client Service Associate / Senior Associate:Manage institutional client queries and provide timely, practical solutions across post-trade, custody, settlement, and securities services mattersAct as a key point of contact for clients, helping to resolve service issues and ensure a high standard of client experienceDeliver training to clients on online portals, trade lifecycle processes, and relevant service workflowsSupport the organisation of client training sessions, workshops, and other client engagement activitiesConduct regular service reviews with key clients and follow through on issues, feedback, and action itemsAttend client meetings independently and alongside Relationship Managers across the regionBuild and maintain strong relationships with existing and prospective clientsIdentify client needs across settlement, custody, and related securities services, and work with Relationship Managers to deliver appropriate solutionsPartner closely with Relationship Managers on client relationship deepening, sales pitches, and potential business opportunitiesStay updated on product, technical, market, and operational developments relevant to the client baseSupport team-related matters including documentation, agreements, KYC, and other internal coordination requirementsRequirements for the Client Service Associate / Senior Associate:Diploma or Bachelor's degree in business, finance, economics or a related disciplineAt least 5 years of relevant banking or financial services experiencePrior experience in client service, client support, relationship support, securities services, custody, clearing, settlement, post-trade operations, or trade lifecycle support would be highly relevantStrong understanding of institutional client servicing within a banking, securities services, market infrastructure, or financial services environmentComfortable handling client queries, service issues, operational escalations, and time-sensitive requestsStrong communication, interpersonal, and presentation skills, with the ability to engage confidently with both internal and external stakeholdersHigh level of client orientation, professionalism, initiative, and ownershipOrganised, meticulous, and able to manage competing priorities under tight timelinesComfortable working independently while partnering closely with Relationship Managers, operations, product, and technical teamsStrong command of spoken and written EnglishProficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPointSelby Jennings is a Trading Style of Phaidon International (License number 16S8194)