Client Service Specialist

Job title: Client Service SpecialistJob location: Nashville, TN (Onsite)Job Code Description: Your role:Are you truly service oriented? Do you know how to take care of people?We’re looking for a Customer Service Representative to:• Answer inbound calls/chats in a multi-channel environment from our internal clients at the branches• Educate clients on account services and capabilities• have basic computer troubleshooting skills for tier 1 support and document and ticket calls• Perform efficiently in a fast-paced, changing environment, handling a wide variety of tasks• Have strong organizational skills, attention to detail, and excellent follow-up skills• Have superior customer-centric focus, with proven ability to thoroughly resolve customer inquiriesYour team:You’ll be working in the Service Group Client Services. We provide support to the Firm's Financial Advisors and assistants and external clients. As a customer service representative, you’ll play an important role in providing excellent service to our internal clients, the branches and external clients.Your expertise:• Proficient typing/grammar skills• Detail oriented (nothing gets past you)• Proficient in Microsoft Office Suite• 4-year degree in related field• Citrix, Good for enterprise, or Active Directory is a plus• Windows 7 navigation skills• Basic understanding of computer networking• Monitor, speaker, mice and keyboard troubleshooting, ETC.• Know how to use remote access tools to assist clients• Outlook and Microsoft office troubleshooting skills