Client Services Manager

The OpportunityENS, part of Lumify Group, helps individuals and organisations negotiate better outcomes through practical, evidence-based training. As Client Services Manager, you'll sit at the centre of that experience, coordinating training delivery and supporting clients and participants from first enquiry through to delivery and post-training follow-up.You'll manage the day-to-day mechanics of workshop delivery: processing bookings accurately, keeping our CRM and Knowledge Hub up to date, and making sure trainers, clients and participants all have what they need, when they need it. It's a role built on organisation and follow-through, where getting the details right is what makes the client experience feel seamless.There's genuine room to grow in this role, with a clear path to take on more strategic and process improvement work as you build your track record.Key ResponsibilitiesManage all aspects of training coordination, ensuring the accurate and timely processing of all required information.Provide ongoing participant support from pre-assignment preparation through to post-training follow-up.Serve as a key contact for clients and the delivery network, ensuring smooth and efficient workshop execution.Maintain and support the Knowledge Hub, including uploading materials, administering questionnaires and managing survey responses.Deliver outstanding service by anticipating client needs, resolving issues proactively, and maintaining high satisfaction.Support internal teams by providing accurate training records, CRM data entry, and logistics coordination.Collaborate with trainers and facilitators to ensure they are prepared with materials, schedules, and participant needs.Contribute to continuous improvement of processes, tools and client experience initiatives.About YouAt least 2 years of experience in training or event management, ideally within a corporate or professional services training company.Experience using CRM platforms to manage client and participant records, preferably Microsoft Dynamics 365.Familiarity with online learning platforms and Learning Management Systems, such as Moodle.Demonstrated success in providing responsive and professional client service.Organised, accurate, and methodical, with strong attention to detail.Adaptable in a fast-paced environment, and motivated by high-quality outcomes and client satisfaction.Employee BenefitsCollaborative and purpose-driven workplace culture$2,000 staff referral bonusEmployee Assistance Program (EAP)Birthday and Volunteering leave every year2 days study leave to attend courses or examsDonation matchingFree access to all training courses across Lumify's group of companiesAbout UsEffective Negotiation Strategy (ENS) is a specialist training company focussed on negotiation fundamentals. It is wholly owned by Lumify Group - the largest provider of professional training in Australia. With deep expertise over 30 years across Information Technology and Professional Development, Lumif works with enterprise, government and corporate clients to lift organisational capability through essential training, upskilling and reskilling, backed by a brand that government and blue-chip clients already trust.We are proud to be a three-time Australian Business Awards Employer of Choice (2023-2025).Ready to Apply?If you're organised, service-focused, and ready to build a career in training coordination, we'd like to hear from you. Apply now.