Client Services Manager - US Staffing

Job Title: Client Services ManagerLocation: Hyderabad (100% Onsite only) Shift: US ShiftRole OverviewThe Client Services Associate / Manager is responsible for managing day-to-day client operations and service delivery for assigned accounts. This role acts as a key liaison between clients and internal teams (Recruitment, Operations, Finance), ensuring SLA adherence, delivery quality, and a positive client experience.The role requires strong coordination skills, attention to detail, and the ability to balance client expectations with organizational priorities.Key ResponsibilitiesClient & Account ManagementServe as the primary point of contact for assigned client accountsManage day-to-day client communication, requirements, and updatesEnsure adherence to contractual SLAs and client processesProactively manage escalations and issue resolutionDelivery & Operations SupportPartner with Recruiting teams to support demand fulfilmentTrack open requirements, interviews, offers, and onboardingEnsure accuracy in ATS/VMS systems (tagging, updates, compliance)Coordinate with Operations, onboarding, and workforce experience teams as neededReporting & CompliancePrepare and share regular client reports and dashboardsMaintain data accuracy for MIS, scorecards, and auditsEnsure compliance with internal policies and client guidelinesCollaboration & Continuous ImprovementWork closely with cross-functional teams to improve service deliveryIdentify process gaps and suggest improvementsContribute to team initiatives, trainings, and knowledge sharingKey Performance Indicators (KPIs)SLA adherence and delivery timelinesClient satisfaction and feedbackData accuracy and compliance scoresFill ratio / delivery metrics (role/client-dependent)Escalation management effectivenessRequired Skills & QualificationsBachelor’s degree or equivalent experience2+ years of experience in client services, staffing, or operationsStrong communication skills (written and verbal)High attention to detail and ownership mindsetAbility to work in a fast-paced, client-facing environmentExperience with top staffing companies is a plusPreferred ExperienceStaffing or MSP environment exposureExperience working with US or global clientsFamiliarity with compliance, onboarding, and reporting processesBehavioural CompetenciesClient-first mindsetOwnership and accountabilityStrong collaboration and stakeholder managementProblem-solving orientationProfessional presence and judgmentWhy Join UsOpportunity to work with global clientsClear growth path within Client ServicesExposure to cross-functional leadershipCollaborative and performance-driven culture