Client Servicing Manager

Client Servicing ManagerLocation: Jeddah, Saudi ArabiaEmployment Type: Full-time, On-siteIndustry: Marketing, Advertising, Events and CommunicationsCompany DescriptionEmotion Advertising is an integrated marketing and advertising agency with more than 19 years of experience in the Saudi Arabian market. We provide end-to-end communication solutions that combine strategic thinking, creative development, social media, media management, events, production, branding and large-format advertising.Our services include campaign development, social media management, exhibitions and corporate events, media planning and execution, creative design, content production, fleet vehicle wraps, pylon signs, illuminated and non-illuminated 3D channel letters, monument signs, uni-poles, wall branding, storage-tank branding and banner signs.Through our in-house specialists and trusted production network, we transform client objectives into distinctive campaigns and experiences that engage audiences, build memorable brands and deliver measurable results.Role OverviewWe are looking for an experienced and highly capable Client Servicing Manager to lead day-to-day client relationships and ensure the successful delivery of integrated marketing projects.The ideal candidate must have proven experience working with established local advertising or marketing agencies in Saudi Arabia and possess a strong understanding of the Saudi market, its business culture, media landscape, consumer behavior and supplier ecosystem.This is not a coordination-only role. The Client Servicing Manager must understand the complete agency workflow and be capable of confidently managing projects across:Social media managementEvents and activationsMedia planning and managementCreative and content productionBranding and advertising productionThe role requires a commercially aware, solutions-oriented professional who can understand client needs, translate them into clear internal briefs and lead projects from the initial brief through planning, execution and final reporting.Key ResponsibilitiesClient Relationship ManagementServe as the primary day-to-day contact for assigned clients.Build strong, trusted and long-term relationships with client stakeholders.Develop a thorough understanding of each client’s business, industry, objectives, target audiences and challenges.Manage client expectations and ensure consistent, professional communication.Lead client meetings, presentations, status updates and project reviews.Address client concerns proactively and resolve issues promptly and professionally.Maintain high levels of client satisfaction, retention and account growth.Briefing and Strategic CoordinationReceive, analyze and challenge client briefs to ensure objectives, deliverables, budgets and timelines are clearly defined.Translate client requirements into comprehensive and actionable briefs for internal departments.Work closely with strategy, creative, social media, media, events, production and operations teams.Contribute strategic and creative input to campaigns, proposals and presentations.Ensure all proposed solutions are relevant to the client’s objectives, target audience and agreed KPIs.Social Media ManagementDemonstrate strong knowledge of social media strategy, content planning, community management and digital campaign execution.Oversee the development of social media calendars, creative content, copywriting and publishing plans.Coordinate with social media, content, creative and community-management teams.Review content and ensure its quality, relevance, accuracy and alignment with client guidelines.Understand social media performance indicators and contribute to client reporting and optimization discussions.Manage client approvals, feedback and revisions efficiently.Events and Activation ManagementManage corporate events, brand activations, exhibitions, launches and employee-engagement events from brief to completion.Contribute to event conceptualization, guest journeys, activity development and experience planning.Coordinate with event producers, operations teams, venues, suppliers, entertainers and technical-production partners.Understand event requirements related to decoration, branding, staging, AV, lighting, entertainment, hospitality and gifting.Monitor event timelines, budgets, approvals and production deliverables.Attend site visits, rehearsals, installations and live events as required.Ensure the final experience reflects the approved concept and meets the client’s expectations.Media ManagementPossess a practical understanding of media planning, buying and campaign execution across digital, outdoor, in-mall and other relevant channels.Coordinate with media teams to develop plans aligned with campaign objectives, audiences and budgets.Review media proposals, schedules, placements and performance reports.Ensure media deliverables are implemented accurately and on time.Support clients in understanding media recommendations, results and optimization opportunities.Creative and Production ManagementCoordinate the development of creative concepts, campaigns, branding materials and communication assets.Provide clear feedback to creative teams while protecting the quality and integrity of the approved concept.Possess strong knowledge of advertising and event-production processes, materials, specifications, timelines and quality standards.Manage production requirements including printing, fabrication, signage, branded environments, content production, photography and videography.Review quotations, samples, mock-ups and final production outputs.Coordinate with suppliers and internal production teams to ensure quality, cost efficiency and timely delivery.Attend installations and production activities when required.Project and Commercial ManagementPrepare proposals, scopes of work, cost estimates, quotations and project timelines.Track multiple projects simultaneously and maintain clear status reports.Monitor project budgets, profitability, supplier costs and approved variations.Ensure that no additional work is undertaken without proper client approval.Identify risks, delays and potential issues early and develop practical solutions.Coordinate invoicing requirements and follow up on client approvals and documentation.Maintain accurate records of briefs, approvals, quotations, contracts and project correspondence.Account GrowthIdentify opportunities to expand existing accounts through relevant upselling and cross-selling.Introduce clients to Emotion’s wider capabilities across social media, events, media, creative, branding and production.Contribute to pitches, proposals and business-development presentations.Support the development of annual account plans and revenue-growth opportunities.Required Qualifications and ExperienceBachelor’s degree in Marketing, Advertising, Business Administration, Communications or a related field.Minimum of 5–7 years of relevant experience in client servicing, account management or integrated marketing.Proven experience working with a local advertising, marketing, digital or events agency in Saudi Arabia is essential.Strong knowledge of the Saudi market, local business practices, client expectations and agency ecosystem.Demonstrated experience managing integrated accounts across social media, events, media, creative and production.Strong understanding of social media strategy, content management, community management and digital campaign reporting.Practical knowledge of event planning, activation management, technical production and on-ground execution.Good understanding of media planning, buying, implementation and performance reporting.Strong knowledge of creative, printing, fabrication, branding and advertising-production processes.Experience preparing client proposals, presentations, budgets, timelines and status reports.Ability to manage multiple clients and projects under demanding deadlines.Proficiency in Microsoft Office, particularly PowerPoint and Excel.Familiarity with project-management, workflow or CRM platforms.Required CompetenciesExcellent client-servicing and relationship-management skills.Strong verbal, written and presentation skills in English and Arabic.Commercial awareness and the ability to identify account-growth opportunities.Strong organizational, planning and time-management capabilities.Confident leadership and coordination across multidisciplinary teams.Ability to understand creative ideas and convert them into executable deliverables.Strong negotiation, problem-solving and conflict-resolution skills.High attention to detail and commitment to quality.Proactive, accountable and solutions-oriented approach.Ability to remain calm and effective under pressure.Willingness to attend meetings, site visits, installations and events outside standard working hours when required.What Success Looks LikeThe successful Client Servicing Manager will:Build trusted and long-lasting client relationships.Consistently deliver projects on time, within scope and to the required quality.Create clear alignment between clients and internal teams.Protect client satisfaction while maintaining agency profitability.Identify opportunities to grow accounts and expand the services provided.Represent Emotion professionally during meetings, presentations, productions and events.