Client Strategy Lead

About Binge ConsultingBinge Consulting is a pan-India F&B and hospitality consulting company, working with 250+ brands across India through two core verticals:Aggregator Management — driving revenue growth and marketplace performance across Zomato & Swiggy.Recruitment — helping hospitality businesses build stronger teams across functions and seniority levels.We've built deep expertise at the intersection of F&B, marketplaces, data and growth, and are looking for a senior hire to help lead our Client Servicing function as we enter our next phase of growth.The RoleWe're hiring a Senior Manager – Client Strategy & Servicing with 4+ years of experience.This isn't a traditional account management role.You'll lead a Client Servicing team, own key brand relationships and be responsible for translating marketplace data into commercial strategy and revenue-growth conversations.You'll work directly with the founder and play an active role in both running the function today and building where Binge goes next.What You'll OwnLead and mentor the Client Servicing team across our Aggregator Management portfolio.Own senior relationships with founders, operators and brand teams.Analyse Zomato & Swiggy performance across revenue, AOV, orders, conversion funnels, discounting, ad spends, menu performance and customer behaviour.Turn dashboards and raw performance data into insights, hypotheses and actionable growth recommendations.Lead monthly business reviews and strategic client conversations.Identify growth levers across pricing, menu engineering, promotions, visibility, acquisition and retention.Work closely with Data and Backend teams to move from data → insight → action.Drive stronger account planning, communication, execution and accountability across the CS function.Support escalations and high-impact commercial decisions.Work alongside the founder on new markets, capabilities and growth opportunities as Binge scales.We're Looking ForSomeone with 4+ years of experience across Client Servicing, Key Account Management, Customer Success, Consulting, Food-Tech, Growth/Performance Agencies or similar roles.You should be:Commercially sharp and data-literate — you don't need to build the dashboard, but you should know how to interrogate it.Comfortable owning senior client relationships and challenging assumptions.Able to connect metrics to business outcomes, not just report numbers.Strong at structured communication and storytelling with data.Experienced in leading or mentoring people.High on ownership, curiosity and problem-solving.Comfortable being both hands-on and strategic.Experience with F&B, Zomato, Swiggy or marketplace businesses is an advantage, but not mandatory.Why Binge?You'll be joining a company already working with 250+ brands across India, but still early enough for a senior hire to materially influence how we scale.This is an opportunity to lead a function, work directly with the founder, solve real commercial problems and help build the next chapter of Binge.Mumbai | Full-time | In-office | 4+ years experienceThink this sounds like you? Apply with your CV/profile and tell us a little about what you're currently building, managing or growing.