Client Success Manager

About KliqKliq is an innovative and rapidly growing influencer marketing platform that connects brands with the perfect influencers to amplify their message and achieve their marketing goals. We are passionate about fostering authentic connections and delivering measurable results for our clients, streamlining campaign management with data-driven, transparent solutions. About the RoleKliq is looking for a high-performing Client Success Manager with a mandatory marketing agency background to join our team in Riyadh. We are focused on scaling our brand partners within the influencer marketing landscape. This is a revenue-driving role. You will be responsible for the entire post-sales lifecycle, leveraging your deep agency experience to ensure our brands stay with Kliq and grow their investment through consistent campaign activity, strategic upgrades, and expert account management. Key Revenue & Growth ResponsibilitiesRevenue Generation: Directly drive company revenue by proactively activating brand campaigns and ensuring consistent platform usage. Campaign Upselling & Expansion: Analyze performance data to pitch and secure higher-budget campaign series that align with client marketing goals. Subscription Retention & Renewal: Manage the end-to-end renewal process for monthly and annual subscriptions, ensuring a Net Retention Rate (NRR) above 100%. Strategic Growth: Identify opportunities for cross-selling and upselling to move brands into higher service tiers or new influencer niches. Rapid Activation Framework: Move brands from onboarding to live campaigns swiftly, maximizing time-to-revenue. Account Vitality Tracking: Identify churn risk and implement recovery plans to retain and secure revenue from at-risk accounts. Local Market Execution: Schedule and lead frequent in-person meetings with brands to foster deeper strategic partnerships. Face-to-face engagement is critical for building the high-level trust necessary to negotiate larger contracts and secure renewals. Qualifications & RequirementsAgency Background (MUST): Prior experience working within a marketing agency is strictly required. Candidates without marketing agency experience will not be considered.Experience: Proven track record in account management, customer success, or sales handling brand accounts within an agency environment or a similar influencer marketing platform. Language Skills: Must be a fluent Arabic speaker with outstanding verbal and written communication skills in both Arabic and English. Education: Bachelor’s degree in Marketing and Communication or a related field. Strategic Thinking: Ability to leverage agency insights to uncover growth opportunities and address challenges unique to Saudi Arabia’s business environment. Technical Proficiency: Skilled in using CRM tools (e.g., HubSpot) and the Microsoft Office Suite. Mobility: Must possess a valid driving license and a personal car to facilitate regular in-person client visits across Riyadh. What We OfferCompensation: Competitive monthly package benchmarked to market experience.Incentives: Monthly performance-based incentives linked to revenue targets.Benefits: Comprehensive medical insurance coverage.Growth: An entrepreneurial, high-speed environment with clear pathways for leadership advancement.