Client Success Specialist

Company Description FURNITEX Saudi Arabia specializes in custom furniture and interior storage solutions, including wardrobes, bedroom units, libraries, TV and kitchen cabinets, office desks, wooden flooring, wall claddings, room partitions, and cubicles. The factory is located near Exit 18 on Al Kharj Branch Road in the Al Manakh area of Riyadh (14316), serving both B2B and B2C clients. The company leverages modern machinery and a team with over 15 years of experience to deliver flexible, made-to-order products that match customer designs and requirements. FURNITEX offers a wide range of MFC decors sourced from European brands, complemented by European furniture fittings and high-end accessories. The business also provides specialized solutions such as sliding door systems with aluminum profiles and soft-closing mechanisms to ensure quality, functionality, and aesthetic appeal.About the RoleAs our Client Success Specialist, you will ensure a seamless experience for clients throughout the final delivery and post-sales journey. You will act as the key link between execution, client aftercare, and marketing—managing inquiries, coordinating site maintenance, and capturing stunning visual documentation of our completed joinery and custom furniture installations across Riyadh.Key ResponsibilitiesClient Relationship & Aftercare: Serve as the primary post-handover point of contact, ensuring client satisfaction with custom furniture, wardrobes, and FF&E execution.Maintenance & Handover Coordination: Log, coordinate, and oversee site maintenance requests and minor snag lists alongside project managers and site supervisors.Site Photography & Media Capture: Visit completed residential and commercial sites to capture high-quality photos and videos of finished interiors for portfolio and sales collateral.Sales & Marketing Support: Assist the sales team by gathering client testimonials, identifying repeat project opportunities, and maintaining an organized database of site visuals.Service Quality Monitoring: Collect structured feedback and communicate insights to production and design teams to continuously elevate our service standards.Qualifications & RequirementsBackground or diploma in Interior Design, Architecture, Project Coordination, or a related field.Proven experience in interior fit-out, custom joinery, cabinetry, or furniture manufacturing.Strong communication, diplomacy, and client relationship management skills.Eye for spatial aesthetics with experience in basic site photography or video capture.Solid understanding of site execution workflows, board materials, and joinery finishes.Must be based in Riyadh with the ability to conduct regular on-site visits.