Clinic Coordinator – Back Office

Job OverviewThe Clinic Coordinator – Back Office supports the smooth and efficient day-to-day back-office administrative operations of the clinic. The role is responsible for maintaining accurate client records and documentation, coordinating appointment schedules, supporting insurance-related administrative processes, following up on outstanding documentation and payments, and assisting clinicians and the wider team with administrative requirements. The position also involves managing files and records, preparing reports and correspondence, coordinating internal administrative activities, and ensuring that clinic processes are completed accurately and efficiently while maintaining strict confidentiality of sensitive client informationKey AccountabilitiesProvide back-office administrative support to ensure smooth day-to-day clinic operationsCoordinate and maintain accurate appointment schedules...Maintain and update client records, forms, reports, and other documentationSupport clinicians with back-office administrative and documentation requirementsAssist with insurance-related administrative tasks...Manage data entry, filing, scanning, photocopying, and document organizationCoordinate with internal teams regarding appointments, documentation, insurance, and other administrative mattersFollow up on outstanding payments, documentation, and administrative requirementsPrepare reports, correspondence, and other administrative documentsMaintain confidentiality of sensitive client and clinical informationQualifications/RequirementsBachelor’s degree in Psychology, Nursing, Business, or a related fieldPrevious experience in a back-office, administrative, coordination, or healthcare/clinic environment is preferredStrong IT skills, including proficiency in Microsoft 365 (Outlook, Word, Excel, Teams)Excellent written and spoken English is a MUSTStrong administrative and organizational skills with excellent attention to detailAbility to manage documentation, records, and data accuratelyProfessional communication and interpersonal skillsAbility to work effectively as part of a team and adapt to a fast-paced environmentDiscretion and confidentiality when handling sensitive client informationImmediate joiners are preferred