Clinic In-charge

JOB DESCRIPTIONCenter In-Charge – Cancer Healer CenterDepartment: Center Operations Position: Center In-Charge Employment Type: Full-Time Experience: 3–5+ Years Qualification: Bachelor's Degree / Healthcare Management or Relevant Field Location: Multiple Locations Across India Reporting To: Regional / Corporate ManagementAbout Cancer Healer CenterEstablished in 1997, Cancer Healer Center is a specialized healthcare organization focused on providing patient-centric cancer care through its innovative Cancer Healer Medicine approach and immunotherapy. With multiple centers across India, CHC is committed to delivering compassionate care while addressing the physical, mental and emotional needs of patients and their families. Position OverviewCancer Healer Center is looking for an experienced and highly responsible Center In-Charge to take ownership of the day-to-day operations, patient experience, team performance, administration and business performance of the center.The Center In-Charge will be responsible for ensuring that the center functions efficiently, patients receive a high-quality and compassionate experience, employees perform effectively, and the center achieves its operational and revenue objectives.This is a hands-on leadership role requiring strong people management, operational discipline, commercial understanding and excellent patient-handling skills.Key Responsibilities1. Center OperationsTake overall responsibility for the smooth functioning of the center.Ensure day-to-day operations are conducted efficiently and professionally.Implement and monitor CHC's SOPs, policies and operational standards.Ensure compliance with applicable safety and service standards.Identify operational gaps and implement timely corrective measures.Ensure effective coordination between clinical, front-office and support functions.Maintain a clean, organized and patient-friendly center environment.2. Patient Experience & Service ExcellenceEnsure a seamless and positive patient experience at every stage of the patient journey.Monitor patient interactions and service quality across the center.Personally address important patient concerns and complaints.Ensure patient issues are resolved promptly and professionally.Gather and monitor patient feedback to identify areas for improvement.Ensure patients and their families receive appropriate information, assistance and support.Build a culture of empathy, professionalism and patient-first service.3. Team Leadership & People ManagementLead, supervise and coordinate the center team.Allocate responsibilities and ensure effective utilization of manpower.Monitor attendance, punctuality, productivity and overall team performance.Conduct regular team meetings and performance reviews.Set clear responsibilities and performance expectations for employees.Identify training and development requirements.Motivate the team and maintain a positive and collaborative working environment.Address employee concerns and resolve team-level conflicts effectively.4. Business Development & Revenue GrowthTake responsibility for achieving center-level business and revenue objectives.Monitor patient footfall, consultations, treatment activity and repeat visits.Identify opportunities to increase patient engagement and center revenue.Develop and implement appropriate sales and cross-sales initiatives.Work on improving patient conversion and retention.Identify local opportunities for business development and patient acquisition.Coordinate with the central marketing and business teams to support center growth.Monitor performance against monthly and quarterly targets and implement corrective actions where required.5. Financial ManagementMonitor center-level financial performance.Support preparation and management of the center budget.Monitor operational expenses and ensure responsible utilization of resources.Track collections and financial performance.Ensure accurate and timely financial reporting.Identify areas for better cost control and operational efficiency.Coordinate with the finance team on financial and reporting requirements.6. Administration & Facility ManagementOversee the day-to-day administrative requirements of the center.Ensure proper maintenance of the facility and equipment.Coordinate repairs, maintenance and facility-related requirements.Manage inventory and ensure adequate availability of essential supplies.Monitor stock levels and minimize shortages and wastage.Coordinate with vendors and service providers as required.Ensure the center remains operationally ready at all times.7. Patient Relationship ManagementDevelop strong and professional relationships with patients and their families.Understand patient requirements and ensure appropriate support.Handle sensitive patient situations with maturity and empathy.Ensure timely communication and resolution of patient concerns.Encourage a patient-centric culture across the entire center team.8. Reporting & Performance ManagementMaintain accurate center-level operational and performance reports.Track key performance indicators including:Patient footfallNew patientsFollow-up patientsConsultationsTreatment activityRevenueCollectionsPatient complaintsTeam productivityOperating expensesShare regular performance updates with management.Identify performance gaps and prepare action plans for improvement.9. Cross-Functional CoordinationCoordinate effectively with Clinical, HR, Finance, Marketing and Operations teams.Ensure timely implementation of corporate initiatives at the center.Communicate center-level requirements and challenges to management.Ensure alignment between center operations and organizational objectives.Key Performance IndicatorsThe Center In-Charge will be evaluated on:AreaKey Performance IndicatorsBusiness GrowthRevenue & patient growthPatient ExperiencePatient satisfaction & complaint resolutionOperationsOperational efficiency & SOP adherenceTeam PerformanceProductivity, discipline & team effectivenessFinancial ManagementCollections, expense control & reportingPatient RetentionFollow-up & repeat patient engagementAdministrationFacility, inventory & maintenance managementReportingAccuracy and timely submission of MISCandidate ProfileWe are looking for a strong operational leader who is equally comfortable managing people, patients and business performance.The ideal candidate should have:Strong leadership and team-management capabilitiesExcellent organizational and multitasking skillsStrong patient-handling and relationship-management abilitiesExcellent communication and interpersonal skillsStrong problem-solving and decision-making capabilitiesCommercial orientation and understanding of revenue driversAbility to manage multiple priorities simultaneouslyHigh level of ownership and accountabilityAbility to work under pressureProficiency in relevant software, technology and MIS reportingThese competencies are aligned with the source JD, which specifically identifies leadership, organizational ability, multitasking, communication, problem-solving and technology proficiency as core attributes. Qualification & ExperienceEducationBachelor's degree in any discipline.Candidates with a degree in Healthcare Management, Hospital Administration, Business Administration or a related field will be preferred.ExperienceMinimum 3–5 years of management experience.Experience in healthcare, hospitals, clinics or other service-oriented organizations will be preferred. Preferred ExperienceCandidates with prior experience managing:ClinicsHospitalsHealthcare centersDiagnostic centersWellness centersPatient-facing service operationswill be preferred.Core CompetenciesLeadership Ability to lead, motivate and hold teams accountable.Patient Centricity Ability to create a compassionate and professional patient experience.Operational Excellence Strong attention to process, discipline, efficiency and execution.Commercial Acumen Understanding of patient conversion, retention, sales and revenue growth.People Management Ability to build, manage and develop an effective team.Problem Solving Ability to independently identify issues and implement practical solutions.Communication Strong verbal and written communication with patients, employees and management.What We OfferCompetitive compensationPerformance-linked incentives / bonusPaid leaveProvident FundProfessional development opportunitiesSupportive and collaborative work environmentOpportunities for career growth within the organizationExposure to a specialized cancer-care environmentWhy Join Cancer Healer Center?This is an opportunity to take end-to-end responsibility for the performance of a healthcare center and become a key part of Cancer Healer Center's growing operations.The role offers the opportunity to combine:Healthcare Operations + Patient Experience + People Leadership + Business Growthand directly contribute to improving the experience of patients and their families.