Clinic Manager

Position : Clinic ManagerCompany: Eternell ClinicLocation: Jumeirah 1, Dubai, UAEEmployment Type: Full-TimeJoining: ImmediateRole OverviewEternell Clinic is seeking an experienced, commercially driven, and highly organised Clinic Manager to take complete responsibility for the day-to-day management, operational performance, sales growth, service quality, and administration of its clinic located in Jumeirah 1, Dubai.The Clinic Manager will act as the operational head of the clinic and will be accountable for ensuring smooth clinic operations, achievement of revenue targets, effective staff management, high levels of client satisfaction, cost control, regulatory compliance, and timely management reporting.The clinic operates seven days a week, and the selected candidate must be flexible to work according to the clinic’s operational requirements, including weekends and public holidays, under an approved duty roster.Key Responsibilities1. Complete Clinic Operations ManagementManage the overall day-to-day operations of the clinic.Ensure that all departments, treatment rooms, reception areas, consultation rooms, and client service functions operate efficiently.Maintain smooth coordination between doctors, therapists, nurses, receptionists, sales personnel, administration, finance, and management.Monitor clinic opening and closing procedures, appointment schedules, treatment workflows, client movement, and service delivery.Ensure optimal utilisation of doctors, therapists, treatment rooms, equipment, and clinic resources.Identify operational gaps and implement corrective measures without delay.2. Sales and Revenue ResponsibilityTake full responsibility for achieving the clinic’s monthly, quarterly, and annual revenue targets.Develop and implement sales plans for consultations, treatments, packages, memberships, wellness programmes, aesthetics, functional medicine, and longevity services.Monitor daily leads, consultations, conversions, follow-ups, package sales, collections, and revenue performance.Guide and supervise the reception and sales teams to improve lead conversion and client retention.Ensure proper follow-up with prospective clients, existing clients, inactive clients, and package holders.Track individual and departmental sales performance.Identify opportunities for cross-selling, upselling, renewals, and repeat treatments.Prepare corrective action plans whenever sales performance falls below target.Coordinate with the marketing team to improve lead quality, campaign performance, clinic promotions, and client acquisition.3. Client Management and ExperienceEnsure every client receives a professional, premium, personalised, and consistent experience.Monitor client appointments, waiting times, consultations, treatment delivery, follow-ups, and post-treatment communication.Handle client concerns, complaints, escalations, refunds, and service recovery professionally.Build long-term relationships with clients and improve retention, referrals, and repeat visits.Ensure that client records, consent forms, treatment plans, package details, and payment information are properly maintained.Collect, monitor, and act upon client feedback.Maintain confidentiality and protect client information at all times.4. Staff ManagementManage the performance, discipline, attendance, scheduling, productivity, and conduct of all clinic staff.Prepare weekly and monthly duty rosters according to clinic requirements.Conduct daily briefings and regular staff meetings.Set clear performance expectations and Key Performance Indicators for each team member.Monitor staff productivity, sales contribution, client handling, punctuality, grooming, and compliance with clinic policies.Coordinate staff onboarding, orientation, training, leave planning, and performance reviews.Identify training needs and arrange coaching for service quality, sales, communication, and operational procedures.Address performance issues, misconduct, absenteeism, and internal conflicts in coordination with HR and senior management.Maintain a professional, accountable, and performance-oriented work culture.5. Procurement and Inventory ManagementManage procurement of medical consumables, aesthetic products, wellness products, office supplies, housekeeping materials, and operational requirements.Maintain accurate stock records and ensure minimum and maximum stock levels are defined.Monitor stock consumption, expiry dates, damaged products, wastage, and pilferage.Ensure timely ordering of essential items to avoid disruption of services.Obtain quotations, negotiate with suppliers, and control procurement costs.Verify purchase requirements before approval and ensure proper documentation.Conduct regular physical inventory checks and reconcile stock with system records.Coordinate with finance for purchase orders, supplier invoices, and payment processing.6. Maintenance and Facility ManagementEnsure the clinic premises, treatment rooms, equipment, furniture, utilities, signage, and common areas are properly maintained.Coordinate preventive and corrective maintenance of medical devices, treatment equipment, air-conditioning, plumbing, electrical systems, IT systems, and other facilities.Maintain equipment service schedules, warranty records, maintenance contracts, and inspection reports.Ensure all breakdowns and maintenance concerns are resolved promptly.Monitor housekeeping, hygiene, infection control, waste disposal, pest control, and general cleanliness.Ensure the clinic consistently presents a premium and professional appearance.7. Service Quality and Performance ManagementEstablish and maintain high standards of clinical service, hospitality, client communication, and operational efficiency.Monitor consultation quality, treatment experience, client waiting time, staff responsiveness, and service consistency.Implement Standard Operating Procedures across all clinic functions.Ensure compliance with approved treatment protocols, consent procedures, documentation requirements, and service standards.Analyse operational and commercial performance and introduce improvements.Conduct regular audits of client records, packages, payments, stock, appointments, and service delivery.Ensure all client commitments are fulfilled accurately and on time.8. Strategy and PlanningPrepare short-term and long-term operational and sales plans for the clinic.Develop strategies to increase footfall, conversions, repeat visits, package utilisation, referrals, and client lifetime value.Identify new service opportunities, partnerships, corporate programmes, events, and local business collaborations.Analyse market trends, competitor offerings, pricing, client preferences, and clinic performance.Recommend improvements in services, pricing, packages, staffing, promotions, and operational systems.Work closely with senior management to execute the clinic’s business growth strategy.Prepare monthly action plans with defined targets, responsibilities, and timelines.9. Financial and Cost ControlMonitor daily collections, outstanding payments, package balances, discounts, refunds, and revenue reconciliation.Ensure all transactions are properly recorded and supported by documentation.Control operating expenses, wastage, unnecessary purchases, overtime, and inventory losses.Review clinic profitability, service-level margins, staff productivity, and resource utilisation.Coordinate with the finance department for cash management, invoicing, supplier payments, payroll inputs, and financial reporting.Ensure that discounts and complimentary services are provided only with proper approval.10. ReportingThe Clinic Manager will be responsible for submitting accurate and timely reports, including:Daily clinic revenue report.Daily lead, consultation, conversion, and collection report.Daily staff attendance and performance report.Weekly sales and operational performance report.Client complaints and resolution report.Inventory and procurement report.Maintenance and equipment status report.Monthly revenue versus target report.Monthly expense and cost-control report.Staff performance and productivity report.Client retention, repeat visit, and referral report.Monthly clinic management review and action plan.All significant incidents, client complaints, staff issues, equipment breakdowns, operational risks, and financial discrepancies must be escalated immediately to senior management.Candidate RequirementsMinimum 3–5 years of experience in clinic management, healthcare operations, aesthetics, wellness, longevity, dermatology, dental, or premium client-service environments.Previous experience managing a clinic in Dubai or the UAE is strongly preferred.Demonstrated experience in sales, revenue generation, team management, procurement, client management, and clinic operations.Strong understanding of clinic workflows, appointment management, inventory control, client conversion, and service quality.Ability to manage multiple departments and take complete ownership of clinic performance.Excellent leadership, negotiation, problem-solving, and decision-making skills.Strong commercial orientation with the ability to achieve demanding sales targets.Excellent verbal and written communication skills in English.Knowledge of Arabic or additional languages will be an advantage.Proficiency in Microsoft Office, clinic management software, CRM systems, reporting tools, and appointment systems.Willingness to work flexible hours, weekends, and public holidays according to the clinic roster.Must be available to join immediately.Apply : Submit your resumes to : info@eternell.org