Clinic Manager

Key ResponsibilitiesEnsure individual and team targets are achieved in line with clinic business goals.Manage monthly consumption, business pipeline, and collection planning.Drive achievement of clinic Net Revenue targets.Analyze past performance, business trends, and forecasts to improve profitability.Take ownership of the clinic P&L.Drive and track business inputs and performance indicators.Ensure successful implementation of new launches within the clinic.Maximize opportunities through proper pipeline and opportunity management. People ManagementLead the clinic team to achieve operational, service, and business objectives.Set clear expectations and maintain team effectiveness under pressure.Demonstrate strong leadership, critical thinking, conflict management, and negotiation skills.Motivate the team and maintain a positive, performance-driven culture.Conduct regular performance reviews for clinic employees.Provide coaching, developmental feedback, and capability-building support.Drive clinic productivity through collaboration across all team members.Support employee retention through a culture of inclusiveness, transparency, and fair delegation of responsibilities. Clinic Operations & ComplianceEnsure strict adherence to Kaya SOPs, policies, and operational processes.Maintain compliance with local clinic laws and regulations.Maintain all required clinic records and registers.Manage clinic resources, products, consumables, equipment, and facilities efficiently.Maintain discipline with regard to attendance, grooming, punctuality, and staff behavior.Ensure compliance with Kaya’s Code of Conduct and company values.Conduct daily process audits to ensure accuracy of client therapy records.Manage costs and ensure optimum utilization of clinic resources.Submit daily, weekly, and monthly business reports to the Area Manager / Operations Head.Monitor inventory and ensure proper stock control. Customer ExperienceEnsure a friendly, professional, and personalized environment for every client.Maintain a consistently high level of customer experience across the clinic.Ensure quality and effective services are delivered to clients.Handle client complaints professionally and ensure timely escalation when required.Proactively collect customer feedback.Take corrective and preventive actions based on client feedback and service issues.Maintain Kaya’s standards as a premium skin and hair care clinic. Decision Making & Clinic LeadershipThe Clinic Manager / Clinic In Charge is responsible for decisions related to:Resource allocation within the clinic.Staff leave, attendance, and discipline.Internal transfers and training requirements.Staff rewards or disciplinary actions.Clinic rosters and appointment changes based on business needs.The role also recommends changes related to offers, promotions, discounts, refunds, validity extensions, training needs, customer feedback, and competitor/market activity. Candidate RequirementsBachelor’s degree / Graduate in any discipline.Minimum 2 years of experience in a similar Clinic Manager role.Minimum 5 years of customer-facing experience.Previous clinic management experience is mandatory.Candidates without clinic experience will not be considered.Experience in dermatology, aesthetics, cosmetic, wellness, beauty, or healthcare clinics is strongly preferred.Previous experience leading and managing a team is required. Required SkillsStrong analytical skills.Business acumen.Entrepreneurial mindset.Sales planning.Negotiation skills.Strong leadership ability.Decision-making skills.People management.Mentoring and coaching.Excellent communication skills.Strong relationship-building skills.Self-starter with the ability to work independently and under pressure.