Clinic Trainer and Senior Therapist

Company Description Pfeffer Sal is a discreet clinic with a simple philosophy: today’s facials are more than a luxury indulgence; they are an investment in skin health. Located in the heart of Fitzrovia, the clinic specialises in advanced, high performance facials.The pioneering treatment menu combining science and nature has developed a loyal following including top-tier beauty media, fashion industry professionals and celebrity clients.Our expert team provides key recommendations and formulates personalised skin health solutions that suit each individual client and we remain deliberately and fiercely independent.With no brand affiliations, we use and stock only brands that we truly believe in, use personally and that deliver proven results.The expert team of Dermal Therapists deliver the Pfeffer Sal skincare philosophy with a tailored approach to suit the specific needs of each individual client.We pride ourselves on passion and knowledge, providing exceptional customer service, treatments and education to our loyal clients.Our treatments include, but are not limited to:Bespoke FacialsMicroneedlingLaser & Fractional ResurfacingPeels SystemsAdvance Non-Laser FacialsRole Description We are seeking an experienced Clinic Trainer and Senior Laser & Skin Therapist to play a key role in both delivering exceptional client treatments and developing our clinical team.The ideal candidate must have experience with aesthetic and laser treatments, providing luxury experience and exceptional customer service. This hybrid role is ideal for someone who wants to continue treating clients while also delivering treatment and product training to our team.The training element of this role is integral to our business. It extends beyond delivering our comprehensive induction programme and plays a pivotal role in the ongoing development of treatment protocols, product knowledge, clinical standards and team expertise.ExperienceA minimum of 5 years' experience delivering advanced skin and aesthetic treatments, ideally within a skin clinic and/or luxury spa/medical-aesthetic environment.QualificationsUK NVQ Level 4 minimum or equivalent qualification such as CIBTAC or CIDESCO in Beauty Therapy/Advanced Aesthetics. Ideally qualified to NVQ Level 5 (or equivalent).Previous training or assessor qualification (e.g. Train the Trainer, VTCT Level 3/4 Certificate in Education or equivalent) or demonstrable experience in a training environment is essential.Technical ExpertiseExtensive practical knowledge of advanced dermal treatments and aesthetic devices, including lasers, radiofrequency, microneedling, LED and similar technologies.Comprehensive understanding of cosmeceuticals, active ingredients and product formulations.Excellent knowledge of skin anatomy, physiology and common pathologies, with the ability to apply this knowledge in both treatments and training.Desirable: A good understanding of nutrition, hormonal and lifestyle factors and their relationship to skin health.Training, Coaching & DevelopmentExperience in designing, delivering and evaluating both practical and theoretical training programmes for therapists.Skilled in coaching, mentoring and developing team members, providing constructive feedback and fostering professional growth and confidence in both technical and client-facing skills.Ability to assess competency, track progress and maintain consistently high standards across the team.Comfortable working with training materials, treatment protocols, technical documentation and device manuals.Communication & ProfessionalismExcellent written and spoken English with exceptional communication and presentation skills.Immaculately presented, professional and well-spoken.Confident in building, maintaining and retaining client relationships, demonstrating exceptional customer service standards.Personal AttributesDetail-oriented with strong organisational, time management and multitasking skills.Conscientious, dedicated and able to work effectively under pressure.A positive team player with flexibility regarding working hours in line with clinic opening times.Health & SafetyComprehensive knowledge of Health & Safety protocols, infection control and safe operation of all equipment and devices.Ensures all treatments and training comply with regulatory requirements and clinic safety standards.Salary: From £38,000.00 per year

Benefits

Additional leaveCompany pensionCycle to work schemeEmployee discountHealth & wellbeing programmeStore discountLanguage:English (required)Licence/Certification:Min NVQ Level 4 certificate (required), NVQ Level 5 certificate or CIDESCO (preferred)