Clinical Support Specialist

About the roleThis role is to support the rapid growth of the Spark and Digital Orthodontic business unit of Envista within South Korea and focuses on providing operational and customer support to dental healthcare professionals in utilizing innovative digital orthodontic systems. With the main focus being on our Spark Clear Aligner System.Reporting to the Country Manager, the Clinical Specialist has a full clinical, biomechanical and product understanding. The candidate will be supporting the team in regard to clinical-related questions, clinical education and training, supporting the field teams from a clinical perspective, as well as supporting the clinical conversations with our doctors.What You’ll DoResponsible for successful clinical onboarding of new customersEducation for the doctors on our internal systems, processes and protocols for Spark case designResponsible for facilitating case revisions for our new Spark users during their onboarding periodPrimary point of contact for initial clinical support for new customersTracking and monitoring case revisions, refinements, case scores and commentsProactive communication with internal and external stakeholdersResponsible for creating training materials for assigned designers and providing tools for them to fully understand the new customers design preferences and workflow Scheduling technical follow up with doctorsOn-boarding new doctors remotelyBacking up the field Digital Solutions teams in case of peaks/necessityProviding technical support (software and web) for all the products in our digital portfolioWhat You’ll BringDegree in Dentistry, Oral Health, Dental Medicine, or a related field Strong knowledge of orthodontics and aligner therapy preferred Customer-focused with a strong service mindset Ability to work effectively in a cross-functional, matrix environment Minimum 7 years of experience in the dental or orthodontic industry Proficient in Microsoft Office applications (Word, Excel, PowerPoint) and Windows OS Strong ability to understand and translate technical customer requirements into solutions Detail-oriented, hands-on, and highly organized Self-motivated with strong analytical and problem-solving skills Able to work independently and collaboratively within a team Excellent communication and interpersonal skills Proven ability to build strong partnerships with country leadership teams, sales teams, and key internal stakeholders