Cloud and Infrastructure -Service Delivery Director

Key ResponsibilitiesWe are looking for someone with few years of experience as CIS Service delivery director experience.Lead strategic and day-to-day client relationships, ensuring high levels of customer satisfaction and account stability.Serve as the senior escalation point for service delivery, operational, and contractual issues.Drive service excellence through SLA management, governance, risk mitigation, and continuous improvement initiatives.Partner with delivery, operations, commercial, and legal teams to achieve contractual and business objectives.Own financial performance, including revenue growth, margin management, forecasting, billing, and cost control.Oversee demand management, capacity planning, and delivery readiness across the account.Identify and support account expansion opportunities while building strong executive-level client relationships.Required Experience & SkillsExtensive experience managing IT Infrastructure Services delivery for enterprise clients.Proven leadership in Service Delivery Management with responsibility for client satisfaction and operational performance.Strong financial acumen with experience managing P&L, revenue, margins, forecasting, and financial governance.Deep understanding of ITIL-based service management practices and governance frameworks.Excellent stakeholder management, executive communication, negotiation, and escalation management skills.Experience leading cross-functional and geographically distributed teams.Demonstrated ability to drive business growth, service improvements, and strategic client partnerships.Key Success MeasuresAchievement of SLA, KPI, and contractual compliance targets.High client satisfaction and strong executive stakeholder relationships.Revenue growth and achievement of margin and profitability goals.Effective cost management and financial governance.Successful delivery of service improvement and transformation initiatives.Accurate reporting, forecasting, and operational governance.Growth of existing business through upselling, expansion, and new opportunities.