Cloud Engineer I ( Azure ) - IN

L1 Technical IT Engineer - Azure Infrastructure SupportJob SummaryWe are seeking a proactive and customer-focused L1 Azure Infrastructure Support Engineer to join our Cloud Operations team. The role is responsible for providing 24x7 operational support for Azure-based infrastructure environments, monitoring cloud resources, responding to alerts and incidents, and performing day-to-day administration of Windows and Linux systems hosted in Microsoft Azure.The ideal candidate should possess foundational Azure cloud knowledge, basic system administration skills, and a strong willingness to learn and grow within a managed services environment.Key ResponsibilitiesMonitoring & Incident ManagementMonitor Azure infrastructure, applications, and services using approved monitoring tools.Acknowledge, triage, and respond to alerts and incidents within agreed SLAs.Perform first-level troubleshooting and resolution of infrastructure issues.Escalate unresolved or complex incidents to L2/L3 support teams following defined procedures.Participate in major incident bridges and provide timely updates.Ensure accurate documentation of incidents, service requests, and resolutions.Azure Infrastructure SupportMonitor and support Azure Virtual Machines (Windows and Linux).Perform routine operational tasks on Azure resources.Monitor Azure networking components including Virtual Networks, Load Balancers, and VPN connections.Support Azure Backup and recovery operations.Assist with storage administration and capacity monitoring.Validate successful completion of scheduled jobs and maintenance activities.Operating System AdministrationPerform routine health checks on servers and infrastructure components.Support patching and maintenance activities as per established procedures.Perform basic troubleshooting of Windows Server and Linux systems patching and backup issues.Service Requests & Change SupportExecute standard service requests and operational tasks.Support implementation of approved changes under supervision.Validate system health before and after changes.Maintain accurate operational records and change documentation.Documentation & CommunicationMaintain and update operational runbooks, SOPs, and knowledge articles.Provide detailed shift handovers to incoming support teams.Communicate effectively with customers, vendors, and internal stakeholders.Participate in process improvement initiatives and operational reviews.Technical SkillsMicrosoft AzureBasic Knowledge And Operational Support Experience WithAzure Virtual MachinesAzure Virtual Networks (VNet)Network Security Groups (NSG)Azure Storage AccountsAzure BackupAzure MonitorLog Analytics WorkspaceAzure Alerts and Action GroupsAzure DNSRecovery Services VaultWindows AdministrationEvent Viewer AnalysisDisk and File System ManagementService MonitoringBasic PowerShell knowledgeLinux AdministrationService ManagementLog AnalysisBasic Shell ScriptingMonitoring ToolsExperience Or Exposure ToAzure MonitorAlertOpsOther infrastructure monitoring toolsITSM ToolsExperience Using Ticketing And Service Management Platforms Such AsServiceNowHaloITSMPreferred SkillsBasic PowerShell scripting.Understanding of cloud security concepts.Exposure to Azure DevOps and automation tools.Knowledge of infrastructure monitoring and alert management.Familiarity with backup and disaster recovery concepts.Understanding of ITIL processes and best practices.QualificationsEducationBachelor’s degree in information technology, Computer Science, Engineering, or Graduate .Equivalent practical experience will also be considered.Experience1-3 years of experience in Infrastructure Support, Cloud Operations, Service Desk, or Technical Support.Exposure to Microsoft Azure environments preferred.Experience supporting Windows and Linux operating systems.Certifications (Preferred)Microsoft Azure Fundamentals (AZ-900)Microsoft Azure Administrator Associate (AZ-104) - PreferredITIL Foundation Certification - PreferredSoft SkillsStrong troubleshooting and analytical skills.Excellent verbal and written communication skills.Customer-focused approach.Ability to work effectively in a 24x7 rotational shift environment.Strong attention to detail.Good documentation and reporting skills.Ability to prioritize tasks and manage multiple incidents simultaneously.Team-oriented mindset with a willingness to learn new technologies.About Rackspace TechnologyRackspace Technology is the trusted operator of the full enterprise AI stack, from governed private cloud to AI inference and agents in production. From edge to core to cloud, we operate the infrastructure, data layer, and software integration to deliver business outcomes with the predictable cost, reliability, security, and compliance that regulated and mission-critical environments demand. We support customers in more than 120 countries with AI capabilities spanning private cloud, public cloud, applications, data and cyber resilience.More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.