Cloud Kitchen Facility Supervisor
Kitchen Works · Dubai, United Arab Emirates
Apply & track with Apply EdgeWe’re looking for a hands-on, proactive Facility Supervisor who takes pride in a well-run facility, leads by example, has a bias for action and follows through until the job is done. You’ll oversee the daily operations of a 6,000 sq. ft. cloud kitchen facility, coordinating maintenance, housekeeping, vendors, and tenant requests. Your work will help restaurant teams operate in a clean, safe, and reliable environment so they can focus on serving their customers. You also will support in monitoring operating costs, improving resource use, and tracking service performance to help kitchen tenants operate efficiently. As you demonstrate results, you’ll have the opportunity to take on greater responsibility for team performance, operating costs, and broader facility operations within a growing company. Who we areKitchen Works is a leading cloud kitchen provider in Dubai, enabling restaurants and virtual-brand operators to launch quickly and grow delivery and catering sales without the cost of a traditional restaurant fit-out. A dependable facility is essential to our tenants’ success. You’ll play a direct role in delivering that experience every day.
Key Responsibilities
1. Facility OperationsSupervise and manage the daily operations of the cloud kitchen facility.Ensure all common areas, kitchens, storage areas, wash areas, toilets, corridors, and other facility areas are maintained properly.Monitor facility conditions and identify issues requiring immediate attention.Handle day-to-day operational issues raised by kitchen managements/tenants.Ensure smooth coordination between facility staff and kitchen operators.Monitor utility usage and cleaning and maintenance consumables, flag unusual consumption or avoidable waste, and recommend practical savings without compromising hygiene, safety, or service quality.2. Maintenance & RepairsMonitor and handle day-to-day maintenance-related issues within the facility.Coordinate with maintenance staff to ensure breakdowns and repair requirements are attended to promptly.Supervise maintenance staff and assign daily tasks based on priorities.Follow up on pending maintenance jobs until completion.Coordinate with external technicians and contractors when specialized work is required.Maintain records of maintenance requests, completed jobs, pending issues, and recurring problems.Escalate major technical issues to the Facility Manager.3. Housekeeping & CleaningSupervise housekeeping staff and ensure proper cleaning of the facility.Prepare and monitor daily cleaning schedules and task assignments.Ensure kitchens' common areas, wash areas, toilets, corridors, waste areas, and other shared facilities are cleaned properly.Conduct regular inspections to ensure required hygiene and cleanliness standards are maintained.Identify areas requiring additional cleaning or corrective action and follow up with the housekeeping team.4. Kitchen Audits & InspectionsConduct regular facility and kitchen audits.Inspect kitchen areas for cleanliness, maintenance, storage, waste management, and general facility conditions.Prepare and share audit reports with the respective kitchen managements.Follow up on observations and corrective actions until closure.Maintain records of repeated or unresolved issues and escalate them when required.5. Vendor & Contractor CoordinationCoordinate with different vendors, contractors, technicians, pest-control companies, cleaning suppliers, and other service providers as required.Arrange site visits and coordinate access for vendors.Monitor vendor work and ensure the required work is completed properly.Follow up on quotations, pending works, service reports, and maintenance requirements.Report any issues with vendor performance to management.6. Team SupervisionSupervise facility, maintenance, housekeeping, and other support staff.Plan daily task assignments and shift coverage in coordination with the Facility Manager, ensuring adequate support during peak operating hours and clear handovers between shifts.Ensure staff follow proper work procedures, safety requirements, and facility rules.Monitor attendance, punctuality, and work completion.Coach staff on work procedures and service standards, identify training needs, and provide regular feedback to improve performance and accountability.7. Safety & ComplianceEnsure facility areas are maintained in a safe and hygienic condition.Identify potential safety hazards and take corrective action.Report major safety, hygiene, maintenance, or operational risks to management.Support management during inspections and audits.Ensure corrective actions related to facility observations are followed up and closed.8. Documentation & ReportingMaintain daily logs for maintenance, cleaning, inspections, and facility issues.Use Excel or Google Sheets to track agreed facility service measures, such as maintenance response and resolution times, audit action closure, and recurring tenant complaints; highlight gaps and follow up on agreed improvementsMaintain records of service visits, maintenance activities, vendor work, and corrective actions.Report recurring facility problems and recommend suitable solutions to management.Additional ResponsibilitiesAssist the Facility Manager with daily facility operations.Respond to emergencies and urgent facility issues when required.Coordinate with kitchen managements regarding facility-related concerns.Monitor common equipment and facility assets and report any damage or malfunction.Ensure facility rules and procedures are followed by kitchen operators and staff.Assist with preventive maintenance schedules and follow up on scheduled services.Support management during Dubai Municipality or other authority inspections when required.Perform any other facility-related duties assigned by management.Candidate Requirements:Previous experience in facility management, commercial kitchens, cloud kitchens, restaurants, hotels, or similar environments.Experience supervising maintenance and housekeeping teams.Holds PIC certificate (plus)Experience supervising food safety and hygiene standardsGood knowledge of general building/facility maintenance.Ability to coordinate with multiple vendors and contractors.Good communication and interpersonal skills.Ability to handle multiple issues and prioritize urgent requirements.Strong follow-up and problem-solving skills.Basic computer skills for reports, emails, Excel/Google Sheets, and documentation.Ability to work in a fast-paced environment.UAE experience in facility operations will be an advantage.Key Qualities:Hands-on and proactiveStrong follow-upGood team managementProblem-solving abilityGood communicationOrganized and responsibleAble to work under pressureStrong attention to cleanliness, safety, and facility standardsPosition: Facility Supervisor