Cloud Platform Operations & Maintenance Engineer (Chinese & English Speaking)

Job DescriptionWe are looking for an experienced Cloud Platform Operations & Maintenance (O&M) Engineer to provide on-site cloud platform operations, technical support, monitoring, troubleshooting, and service management.The successful candidate must be able to communicate professionally in both Chinese and English and should have strong hands-on experience in cloud infrastructure and enterprise IT operations.The role involves supporting the day-to-day operation and stability of cloud platforms, coordinating with customers and technical teams, responding to incidents, and ensuring that operational issues are followed through to resolution.Key ResponsibilitiesPerform day-to-day cloud platform operations and maintenance.Conduct routine health checks, inspections, monitoring, and preventive maintenance.Monitor platform performance, availability, capacity, and system alerts.Troubleshoot cloud platform incidents and restore services promptly.Track customer tickets and technical issues through to resolution.Provide cloud product configuration guidance and technical support.Support system configuration changes, software updates, patches, and upgrades.Monitor and verify backup and disaster recovery activities.Identify potential system risks and capacity issues and recommend corrective actions.Prepare daily, periodic, project, incident, and O&M service reports.Maintain and update operational procedures, incident processes, and O&M documentation.Collect and communicate customer requirements and feedback.Coordinate effectively with customers, development teams, product teams, and cloud platform vendors.Support cloud platform testing and go-live activities.Minimum RequirementsDiploma, Bachelor's degree or above in Computer Science, Software Engineering, Network Engineering, Information Security, or a related field.Minimum 3 years of cloud operations and maintenance experience.Cloud platform O&M experience is strongly preferred.Must be able to communicate professionally in Chinese and English.Strong understanding of enterprise-level IT operations processes and standards.Good troubleshooting, communication, coordination, and incident-management skills.Strong sense of responsibility, service awareness, and attention to system stability and data security.Ability to work in an on-site operational environment.Able to work 5×8 or 7×24 rotational shifts, including holiday/on-call duty when required.Must meet the applicable work visa / work authorization requirements.Technical SkillsCandidates should have experience with:Alibaba CloudECSRDSSLBRedisOSSCloud resource monitoring and managementElastic scalingCloud troubleshooting and fault diagnosisCloud cost optimizationLinux – CentOS / UbuntuShell scriptingDockerKubernetes (K8s)Cluster deploymentMonitoringTroubleshootingResource scheduling and optimizationMonitoring and logging tools:PrometheusGrafanaZabbixELKCloud security configurationSecurity groups and firewallsVulnerability scanningBackup and disaster recoveryTCP/IPVLAN / OSPFNginxMySQLPreferred QualificationsPreference will be given to candidates holding relevant professional certifications such as:Alibaba Cloud ACP / ACEAlibaba Cloud O&M L3Kubernetes CKA / CKADAWS SAATCEOther recognized cloud-platform certificationsCandidates with cloud development or O&M experience in large or well-known enterprise environments are also preferred.Additional RequirementsCandidates should:Be able to work effectively under pressure.Respond quickly to operational incidents.Have strong cross-functional communication and coordination skills.Be detail-oriented and highly responsible.Have strong awareness of system stability, information security, and data confidentiality.Be willing to continuously learn new cloud and cloud-native technologies.Workplace Type: On-siteExperience Required: 3+ yearsLanguages Required: Chinese and EnglishJob Function: Information Technology / Cloud OperationsEmployment Type: Full-TimeLocation: UAE