Club Manager

About Ombria AlgarveOmbria is a new benchmark for luxury real estate and hospitality excellence in the South of Portugal, set across 153 hectares in the hills of Loulé, at the heart of the Algarve countryside. Home to the five-star Viceroy at Ombria Algarve hotel, an 18-hole championship golf course, private residences, wellness, gastronomy and nature led experiences, Ombria has been conceived as a contemporary Portuguese village rooted in its landscape, culture and sense of community, and as a pioneering model for the next generation of resorts. The destination brings together hospitality, golf, wellbeing and residential living within a distinctive setting designed for guests, residents and members to connect with the region in a more authentic and meaningful way.About Ombria Club – Golf & WellnessOmbria Club is a golf and wellness membership club launching in Q4 2026 at Ombria. The Club offers its members exclusive access to the golf course, a curated programme of events, Viceroy at Ombria hotel privileges, and a growing community of like-minded individuals. Capped at 300 golf members and 50 wellness members, Ombria Club is built on the principle that scarcity and quality of experience go hand in hand.The RoleWe are looking for an Ombria Club Manager to be the primary point of contact for our members and the operational backbone of the club. Reporting to the Golf Director and working closely with the Chief Commercial Officer, you will be responsible for delivering an exceptional member experience from the moment a prospect first enquires to the day-to-day life of the club.This is a hands-on, relationship-driven role that sits at the intersection of membership sales support, event coordination, and club operations. The right candidate will be organised, personable, and genuinely passionate about delivering a high-touch experience to a discerning membership.Key ResponsibilitiesMember Relations & Experience

• Serve as the first point of contact for all member enquiries, requests, and feedback, ensuring prompt and personalised responses.
• Manage member onboarding — from welcome communications and locker allocation to introductions to the club facilities and benefits.
• Build and maintain strong individual relationships with members, anticipating needs and proactively enhancing their experience.
• Liaise with the Viceroy at Ombria hotel team to coordinate member benefits, VOA credits, and hotel privilege usage.
• Handle member complaints and service recovery with professionalism and discretion.Membership Sales Support
• Support the Golf Director and Chief Commercial Officer in the membership sales process: managing prospect enquiries, scheduling visits and trial experiences, and preparing membership documentation.
• Maintain the membership database (CRM), ensuring all prospect and member records are accurate and up to date.
• Assist in the preparation of membership proposals, contracts, and welcome packs.
• Track and report on membership pipeline and sales activity.Events & Community
• Manage the club's annual events calendar, including golf tournaments, social gatherings, wine tastings, private dinners, and the Annual Gala.
• Manage event logistics from planning through to on-the-day execution, working with internal teams and external suppliers.
• Communicate events to members via the club app, email, and direct outreach.
• Gather member feedback post-event to continuously improve the programme.Club App & Digital
• Act as the operational administrator of the Ombria Club app, ensuring member profiles are current and the platform is used effectively for bookings, communications, and event sign-ups.
• Be the day-to-day liaison with the app provider for any technical issues or updates.
• Champion digital engagement among members, encouraging active use of the platform.Administration & Reporting
• Manage tee time allocations for members in coordination with the Golf Director and golf operations team.
• Maintain and update the membership register, tracking dues payments, membership status, and renewal schedules.
• Develop and maintain an intimate knowledge of the club's legal documentation — including membership agreements, by-laws, and club rules — to ensure all member interactions and administrative processes are fully compliant.
• Prepare monthly reports on membership metrics, event attendance, and member engagement for the Golf Director and CCO.
• Manage the Members' Lounge, ensuring it is well presented, appropriately stocked, and a welcoming space at all times, in liaison with the Viceroy at Ombria hotel team.Candidate ProfileExperience & Background
• 3–6 years of experience in hospitality, private members' clubs, golf operations, or luxury customer-facing environments.
• Demonstrated track record of delivering exceptional service to a high-net-worth or discerning clientele.
• Experience in event coordination is a strong advantage.
• Familiarity with CRM tools and membership management systems.
• Exposure to a sales-support environment is valued but not essential.Skills & Attributes
• Exceptional interpersonal and communication skills — warm, professional, and confident with senior and international profiles.
• A golfer - active engagement with the game is a genuine advantage in building credibility and rapport with our membership.
• Highly organised with strong attention to detail and the ability to manage multiple priorities simultaneously.
• Proactive and self-motivated; comfortable working with a high degree of autonomy.
• Discreet, trustworthy, and capable of handling sensitive member information with complete confidentiality.
• A genuine interest in wellness or luxury lifestyle is a plus.Languages
• Fluent in Portuguese and English (written and spoken) — essential.
• Additional European languages are a welcome advantage given our international membership.What We Offer
• A unique opportunity to be part of a founding team launching a new private club concept at one of the Algarve's most distinctive luxury resorts.
• A collaborative, high-quality work environment within the Ombria and Viceroy at Ombria ecosystem.
• Competitive base salary plus performance-based commission on membership sales.
• Full-time, permanent contract based on-site at Ombria, Loulé, Algarve.How to Apply : Please send your CV and a brief cover letter to recruitment@ombria.com with the subject line Ombria Club Manager. We welcome applications in Portuguese or English.