Clubhouse Quality Director, Lawrenceville

Estelle S. Campbell Clubhouse Quality DirectorEmployment Type: Full-time Location: Estelle S. Campbell ClubhouseEmployment Type: Full-time Status: Salaried/ExemptHours: Mornings/Afternoons / Nights / Weekends *schedule may vary*Compensation: $47,000- $50,000The RoleThe Clubhouse Quality Director plays a critical leadership role in ensuring that programs at the Estelle S. Campbell Clubhouse meet BGCWPA’s standards for program quality, youth safety, regulatory compliance, staff development, and continuous improvement.Working in close partnership with the Clubhouse Director, the Quality Director leads the systems and practices that support high-quality programming and ensure compliance with Boys & Girls Clubs of America (BGCA) standards, Pennsylvania Department of Human Services (DHS) childcare regulations, including Chapter 3270, Keystone STARS requirements, food program requirements, and other applicable organizational and regulatory standards.The Clubhouse Director and Quality Director serve as collaborative site leaders with distinct but complementary areas of responsibility. The Clubhouse Director maintains primary responsibility for the overall management, operations, staffing, community engagement, enrollment, partnerships, and performance of the Clubhouse. The Quality Director provides leadership and oversight related to program quality, licensing, compliance, staff development, documentation, assessment, and continuous quality improvement.The Quality Director works directly alongside program staff to strengthen program implementation, youth engagement practices, activity planning, documentation, classroom and program environments, professional development, and quality improvement systems so that every young person receives a safe, engaging, enriching, inclusive, and high-quality Club experience.The Quality Director will also partner with the Clubhouse Director in preparing for licensing visits, monitoring reviews and audits; maintaining staff credentials and required training documentation; supporting onboarding and professional development; and ensuring quality expectations are implemented consistently throughout Preschool, K-8 Afterschool and Summer Camp, Teen, Sports, STEAM, and other Clubhouse programming.ResponsibilitiesCulture and CommunityLead with integrity and uphold the values and expectations outlined in the BGCWPA DNA Code: Mission Alignment, Accountability, Attitude, Communication, and BelongingModel respectful, inclusive, and professional behavior at all times, cultivating a culture of trust, collaboration, accountability, and youth-centered excellenceSupport staff in understanding and consistently demonstrating the expectations outlined in the BGCWPA DNA Code through coaching, training, reflective supervision, and daily practicePromote a positive work environment where staff feel supported, engaged, prepared, and aligned with BGCWPA’s mission and organizational culturePartner closely with the Clubhouse Director to create a cohesive leadership approach and consistent expectations throughout the ClubhouseBuild positive and purposeful relationships with youth, families, staff, volunteers, community partners, schools, and other Clubhouse stakeholdersPartner with Quality Directors and other BGCWPA leaders across sites to share best practices, strengthen organizational consistency, and foster a culture of continuous learning and improvementLeadershipServe as the Clubhouse's lead resource for program quality, licensing, regulatory compliance, staff development, and continuous quality improvementWork in partnership with the Clubhouse Director to ensure programs and services prepare youth for success and reflect BGCWPA’s mission, values, quality standards, and youth development practicesProvide leadership, coaching, and technical assistance to program staff to strengthen program implementation and youth engagementParticipate in regular leadership meetings with the Clubhouse Director to review program quality, compliance, staffing needs, upcoming deadlines, youth and family needs, and improvement prioritiesSupport the Clubhouse Director in establishing and maintaining clear policies, procedures, expectations, and site protocolsLead by example through positive communication, accountability, organization, responsiveness, and solution-focused leadershipHelp identify trends, challenges, and areas for improvement and collaborate with the Clubhouse Director to develop appropriate action plansProvide leadership presence within Clubhouse programming, including direct observation and engagement with staff and youthProgram QualityLead the implementation of program quality systems to ensure Clubhouse programming aligns with BGCA standards, BGCWPA expectations, Keystone STARS requirements, and recognized best practices in positive youth developmentConduct regular program observations and provide timely coaching, feedback, modeling, and technical assistance to strengthen program deliveryWork alongside program staff to develop high-quality activity plans, lesson plans, classroom environments, schedules, transitions, and youth engagement strategiesMonitor programming to ensure youth experiences are safe, engaging, inclusive, developmentally appropriate, organized, and outcome-focusedSupport the implementation of quality assessment tools and use findings to identify strengths, establish improvement goals, and measure progressDevelop and support continuous quality improvement plans in partnership with the Clubhouse Director and program leadershipEnsure programming reflects youth voice, choice, belonging, relationship-building, skill development, and opportunities for leadershipAssist staff in strengthening behavior management, classroom management, conflict resolution, and positive youth development practicesCollaborate with Preschool, K-8, Teen, Sports, STEAM, Summer Camp, and other program teams to establish consistent expectations for quality across the ClubhouseSupport the collection and review of program outcome data and use findings to strengthen program effectivenessEnsure quality standards are incorporated into seasonal program planning and schedulingLicensing, Compliance & Keystone STARSServe as the primary Clubhouse lead for systems related to regulatory compliance and licensing documentationEnsure adherence to applicable BGCA requirements, Pennsylvania DHS Chapter 3270 regulations, Keystone STARS standards, and BGCWPA policies and proceduresMaintain organized, accurate, and accessible compliance records in preparation for licensing visits, monitoring reviews, audits, renewals, and unannounced visitsCoordinate licensing documentation, inspection preparation, renewals, corrective action documentation, and ongoing regulatory monitoring in partnership with the Clubhouse DirectorServe as a primary point of contact during licensing and quality visits while keeping the Clubhouse Director informed and engaged throughout the processLead the coordination and documentation required to maintain and strengthen the Clubhouse's Keystone STARS designationEnsure staff credentials, professional development hours, qualifications, and required documentation remain current and appropriately recorded in the Pennsylvania Key systemRegularly audit staff files and compliance records to identify missing or expiring documents and establish plans for timely completionTrack regulatory deadlines and proactively communicate upcoming requirements to the Clubhouse Director and appropriate staffDevelop and monitor corrective action and quality improvement plans when areas of noncompliance or program improvement are identifiedMaintain current knowledge of changes to applicable regulations, STARS expectations, BGCA standards, and BGCWPA quality requirements and communicate relevant changes to staffPartner with organizational leadership as needed to ensure consistent interpretation and implementation of regulatory and quality standardsFood Program ComplianceWork in partnership with the Clubhouse Director to maintain compliance with CACFP and SFSP Food Program requirementsCoordinate required documentation, meal counts, records, monitoring materials, and program procedures associated with applicable food programsPartner with the Greater Pittsburgh Community Food Bank and appropriate BGCWPA staff regarding food program requirements and documentationTrain and support Clubhouse staff in following required meal service, documentation, sanitation, and reporting proceduresReview records regularly for accuracy and completeness and address documentation concerns promptlyStaff Training & Professional DevelopmentWork alongside the Clubhouse Director to identify staff training and professional development needsSupport the onboarding of new program staff by ensuring completion of required regulatory, safety, quality, and organizational trainingDevelop and facilitate training related to program quality, positive youth development, behavior management, classroom management, youth engagement, safety, documentation, and regulatory expectationsMaintain systems for tracking required staff certifications, professional development hours, clearances, and credentialsProvide individualized coaching and technical assistance to staff based on observations, quality assessments, regulatory requirements, and program needsSupport staff in developing professional growth goals and accessing appropriate training opportunitiesCollaborate with BGCWPA's Training Coordinator, Compliance leadership, Human Resources, and other organizational leaders to ensure staff development requirements are completedReinforce learning through follow-up observations, coaching, modeling, and reflective supervisionSupport the Clubhouse Director in creating a culture in which feedback, professional development, accountability, and continuous learning are part of everyday operationsSafety & Risk ManagementPartner with the Clubhouse Director to maintain a physically and emotionally safe environment for youth, families, staff, volunteers, and visitorsLead routine safety and compliance inspections and maintain required documentationSupport emergency preparedness procedures, drills, emergency plans, and safety documentationTrack incident reports and ensure required internal and external documentation is completed accurately and within required timelinesMonitor program environments for potential safety, supervision, licensing, or quality concerns and work with leadership to address issues promptlyReinforce appropriate supervision ratios, youth accountability procedures, sign-in/sign-out processes, and other required safety practicesSupport staff training related to mandated reporting, child abuse prevention, emergency response, supervision, and other required safety practicesOperations & Program SupportWork in partnership with the Clubhouse Director to ensure quality and compliance expectations are integrated into daily Clubhouse operationsSupport seasonal program planning and scheduling to ensure programming meets quality, licensing, staffing, and regulatory requirementsAssist with maintaining accurate youth records, enrollment information, attendance documentation, program files, and reporting systemsMonitor administrative systems connected to program quality and complianceSupport accurate recordkeeping within applicable member management and organizational systemsEnsure required program and compliance documentation is organized and accessible for monitoring and reviewSupport data collection and reporting associated with grants, BGCA requirements, Keystone STARS, licensing, food programs, and internal program evaluationParticipate in regular staff meetings and provide updates related to quality, compliance, training, and upcoming requirementsSupport the Clubhouse Director and Facilities team in identifying facility concerns that may affect licensing, safety, or program qualityProvide direct service and program support when necessary to maintain safe ratios, effective programming, and continuity of servicesComplete administrative responsibilities and other duties necessary to support the successful operation and quality of the ClubhousePartnership With the Clubhouse DirectorThe Clubhouse Director and Quality Director are expected to maintain a highly collaborative working relationship and communicate regularly regarding Clubhouse priorities.The Clubhouse Director maintains primary accountability for:Overall Clubhouse leadership and operationsStaff supervision and team performanceEnrollment, attendance, retention, and growthCommunity and school partnershipsFamily engagementFacility operationsBudget and financial managementProgram scheduling and coordinationCommunity visibility and advancement effortsOverall achievement of site goalsThe Quality Director maintains primary accountability for:Staff supervision and team performanceProgram quality systemsDHS licensing and regulatory complianceKeystone STARSQuality assessments and improvement plansStaff credential and training trackingProgram observations and coachingCompliance documentationSafety and quality monitoringCACFP/SFSP compliance systemsContinuous quality improvementBoth Directors will work together on matters that cross operational and quality responsibilities, ensuring decisions are coordinated and the Clubhouse operates as one unified leadership team.Your Skills and ExperiencesSuccessful candidates will possess:Strong commitment to youth development, program quality, safety, and community impactKnowledge of childcare regulations, youth development standards, program quality systems, and compliance practicesStrong understanding of positive youth development principles and effective youth engagement strategiesAbility to coach adults and provide constructive, actionable feedbackStrong organizational, administrative, and project management skillsExceptional attention to detail and the ability to manage multiple regulatory deadlines and documentation systemsExcellent interpersonal, verbal, and written communication skillsAbility to develop positive working relationships with staff, youth, families, regulators, community partners, and organizational leadershipAbility to collaborate effectively within a shared leadership structureAbility to analyze information, identify areas for improvement, develop solutions, and monitor progressProficiency in Google Suite and other technology and data-tracking systemsAbility to work flexible hours, including afternoons, occasional evenings, and weekendsAbility to maintain professionalism and confidentiality when working with staff, youth, family, and compliance informationRequirementsExperience working in youth development, childcare, education, or related programsExperience supporting or managing program quality systems, compliance processes, regulatory standards, staff development, or licensing preferredKnowledge of Pennsylvania childcare regulations and Keystone STARS preferredExperience coaching, training, supervising, or supporting the professional development of staffStrong organizational and administrative skillsDemonstrated ability to manage documentation, deadlines, and multiple prioritiesAbility to work collaboratively with the Clubhouse Director and organizational leadership teamAbility and willingness to provide direct program support as neededThe usual and customary methods of performing the job's functions require physical demands that may include lifting and carrying up to 50 pounds, pushing and/or pulling, climbing steps, balancing, stooping, standing, sitting, kneeling, crawling, crouching, and fine-finger dexterityAbility to tolerate environmental conditions including air conditioning, heat, dust, fumes, noise, close quarters, and active youth program environmentsCertifications and ClearancesBGCWPA's highest priority is the safety of the youth we serve.CPR, Pediatric First Aid, Child Abuse Prevention, Criminal History Clearance, FBI Clearance, NSOR Certificate, PA Disclosure, PA Staff Health Assessment, TB Test, Mandated Reporter certification, and other required training and clearances must be completed upon hire or within required organizational and regulatory timelines.NoticeWe provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. Our organization prohibits any form of workplace harassment based on race,