Cluster Agent, Reservations, Costa Navarino (2027)

Be Part of Our Story. Grow with Us.Costa Navarino is a sustainably driven destination in Messinia, on the southwest coast of the Peloponnese, where people, nature, heritage and community come together to create meaningful experiences. Respect for the region, its people and its natural environment is at the heart of everything we do.Home to four 5-star resorts, The Romanos, a Luxury Collection Resort, The Westin Resort, Costa Navarino, W Costa Navarino and Mandarin Oriental, Costa Navarino, the destination also brings together four signature golf courses, more than 40 restaurants and bars, over 50 retail shops and services, three spa centers, a collection of luxury villas for private ownership, Navarino Agora and a wide range of sporting, cultural and outdoor experiences.This diversity creates opportunities across many areas of expertise, where associates can grow professionally, broaden their experience, and contribute to the continued evolution of the destination.We are looking for a Cluster Agent, Reservations to join our team. In this role, you will have the opportunity to contribute, learn and grow while helping shape the experiences and impact we create across Costa Navarino.In this position, you will manage guest reservations and enquiries across Costa Navarino properties, delivering exceptional service while maximizing revenue opportunities and maintaining the highest service standards.ResponsibilitiesManage golf, travel agency and individual reservations, including amendments, cancellations, no-shows and special requestsProvide accurate information on accommodation, rates, packages, facilities and servicesMaximize revenue through reservation conversion, upselling and promotion of resort experiencesManage bookings across distribution channels, ensuring correct rates and booking conditionsMaintain accurate reservation records, guest profiles and payment documentationRespond to guest and partner enquiries by email and phone in a professional and timely mannerCoordinate with operational departments to ensure a seamless guest experienceFollow company, brand and departmental standards and proceduresRequirementsDegree or diploma in Hospitality, Tourism, Business Administration or a related fieldPrevious experience in Reservations, Front Office, Sales or Customer Service will be considered an advantageStrong customer service, communication, organisational and sales skillsProficiency in Microsoft Office. Experience with Opera PMS will be considered an advantageAbility to work independently and as part of a teamFluency in Greek and English. Additional languages will be considered an advantageFlexibility to work shifts, weekends and public holidaysBenefits

What We Offer

Private Medical PlanAccommodation in the vicinity of Costa Navarino (for eligible associates)Meals Provided On-siteUniform & Laundry Service (where applicable)Personal & Professional Growth:Ongoing Training & Development OpportunitiesOpportunities for Task Force Assignments at Marriott Hotels AbroadExperience in a Multicultural & International Work EnvironmentWellbeing & Perks:Use of Costa Navarino Facilities (subject to internal policies)Access to the Support Room - Online Wellness PlatformRecognition & Wellbeing InitiativesEmployee Discounts & Associate Benefits at Marriott Hotels WorldwideReady to be part of our story? We would love to hear from you.Apply today and grow with us at Costa Navarino.