Cluster Curation Manager

Designation - Cluster Curation Manager Job Location - Kerala & GoaNo of Position - 1 for Kerala & 1 for Goa (Total 2 positions)Experience Execution & DeploymentCoordinate with resort teams to operationalize centrally designed experience concepts and campaigns. Execute and implement the annual experience calendar across resorts within the assigned cluster.Ensure consistent delivery of guest experiences, events, and activities in line with Club Mahindra standards. Support pre-launch planning and flawless execution of seasonal, cultural, family, wellness, and destination-specific experiences. Resort & Stakeholder CoordinationWork closely with Resort Managers, Operations, F&B, Recreation, and Entertainment teams to deliver engaging guest experiences. Build and manage relationships with local vendors, artists, performers, guides, and community partners.Ensure adequate resources, manpower, and logistics are in place for smooth execution across resorts.Act as the key liaison between the Corporate Curation team and resort operations teams.Quality & Guest Experience ManagementMonitor execution quality and ensure adherence to experience guidelines and brand standards.Capture guest feedback and share actionable insights with the central curation team.Drive continuous improvement in experience execution and service delivery.Revenue & Commercial OwnershipDrive revenue growth from Experiences, Activities and Signature Events across the cluster. Monitor attach rates, participation levels, occupancy-linked demand and revenue realization. Identify monetization opportunities and work with resort teams to improve commercial outcomes. Track performance against experiential revenue targetsExperience Portfolio ManagementReview performance of experiences periodically and recommend continuation, refresh or discontinuation. Ensure optimal mix of standard experiences, destination experiences and seasonal experiences. Maintain cluster experience catalogue and ensure relevance throughout the year.Data & Insight Driven Decision MakingAnalyze guest feedback, participation trends, attach rates and revenue data to identify improvement opportunities. Use performance insights to recommend new concepts and optimize existing experiences. Benchmark experience performance across resorts within the cluster.