𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗿 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 – 𝗚𝗲𝗿𝗺𝗮𝗻-𝘀𝗽𝗲𝗮𝗸𝗶𝗻𝗴 (𝗺/𝗳/𝗱)

𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗿 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 – 𝗚𝗲𝗿𝗺𝗮𝗻-𝘀𝗽𝗲𝗮𝗸𝗶𝗻𝗴 (𝗺/𝗳/𝗱)When an enterprise customer signs with Amira, the real work begins: getting the AI live in their contact centre, in their systems, with their people — and making sure it delivers what was promised, month after month. We are looking for the person who owns that journey. You are the customer's advocate inside Amira: you speak for them, you push for them, and you make sure they win.𝗔𝗕𝗢𝗨𝗧 𝗔𝗠𝗜𝗥𝗔Amira is the world's first AI Customer Operations platform — agentic AI that closes cases on every channel, not just conversations. She automates where you want it, hands over smartly where you don't, analyzes 100% of interactions, and develops your team weekly. Headquartered in Dubai — trusted by 200+ enterprises. The eight criteria behind that claim are published at amira-ai.com.We work with Vodafone, Deutsche Telekom, E.ON and Volkswagen Group Retail in Europe, and with Danube, Etisalat and IFZA in the Gulf. Investor-backed, senior, hands-on — small team, real ownership, quick decisions.𝗬𝗢𝗨𝗥 𝗝𝗢𝗕▸ Own a portfolio of enterprise customers in Germany and the UAE — from signature to go-live to renewal ▸ Run the onboarding as a project: kick-off, success plan, timeline, integrations with our delivery team, user training, go-live ▸ Be the customer's advocate in the company — their first call for questions, issues and ideas, and their voice towards Product, Delivery and the COO ▸ Show customers what Amira delivers against their baseline, in regular business reviews ▸ Spot risks early, keep every account healthy, and make sure customers renew and grow ▸ Keep the CRM (HubSpot) complete and current — status, health, next steps𝗪𝗛𝗔𝗧 𝗬𝗢𝗨 𝗕𝗥𝗜𝗡𝗚▸ 3+ years in customer success, project management or implementation for B2B software — ideally with enterprise customers ▸ Fluent German and fluent English — you will run German customers in German and Gulf customers in English ▸ You have managed software roll-outs with several stakeholders and kept them on track ▸ You understand how AI products work in practice — LLMs, chatbots, voice bots or contact-centre technology; you don't need to code, but you need to be comfortable with APIs, integrations and configuration discussions ▸ Structured, calm under pressure, and clear in writing and on the phone ▸ Based in Dubai𝗔 𝗣𝗟𝗨𝗦: experience in AI / CX operations · HubSpot𝗪𝗛𝗬 𝗝𝗢𝗜𝗡You join early and build the Customer Success function with us — with 200+ enterprise customers behind the product, 100% customer retention since 2023, a modern office in Dubai Silicon Oasis, and a direct line to the leadership team. Fixed salary plus commission on renewals and expansion.𝗛𝗢𝗪 𝗧𝗢 𝗔𝗣𝗣𝗟𝗬Send your CV and a short note to hello@amira-ai.com — tell us in three sentences about the most demanding software roll-out you have managed. No cover letter needed.Amira AI is an equal-opportunity employer. We hire for talent and attitude and welcome applicants of all backgrounds.#CustomerSuccess #ProjectManager #AI #AICustomerOperations #EnterpriseSoftware #DubaiJobs #GermanSpeaking #Hiring #Amira