Coffee shop manager

Company Description Brand House Nepal is a house-of-brands curated to inspire and empower youth fashion culture, especially within sport and sneaker communities. The company focuses on creating exceptional customer experiences driven by passionate team members and strong brand partnerships. Headquartered in Kathmandu, with additional offices in Jawlakhel, Lalitpur, Brand House Nepal promotes a collaborative, team-oriented environment. The organization believes everyone is a leader and provides tools, resources, and development opportunities to support career growth. These values and commitment to people-focused leadership guide the company’s ongoing success.Role Description The Coffee Shop Manager is a full-time, on-site role based in Kathmandu. This role is responsible for overseeing daily coffee shop operations, including staff supervision, scheduling, and task delegation to ensure smooth and efficient service. The manager monitors product quality, maintains cleanliness and safety standards, manages inventory, and coordinates with suppliers for timely ordering of coffee, food, and other supplies. The role includes driving customer satisfaction through friendly service, handling customer feedback, and supporting promotional activities that align with Brand House Nepal’s youth-focused culture. The manager also tracks sales performance, assists with basic budgeting and reporting, and supports training and development of team members.Qualifications Experience in coffee shop, café, or retail food service management, with strong skills in team leadership and staff coordination.Operational skills in inventory management, cash handling, basic budgeting, and daily reporting.Customer service skills, including conflict resolution, communication, and a focus on creating welcoming in-store experiences.Ability to maintain hygiene, safety, and quality standards, including familiarity with basic food safety practices.Strong organizational and time-management skills, with the ability to prioritize tasks in a fast-paced environment.Comfort working in a youth-oriented, fashion-forward brand environment and aligning store atmosphere with brand values.Proficiency in basic computer applications and point-of-sale (POS) systems.Previous supervisory experience and fluency in English and Nepali are highly beneficial; hospitality or business-related education is a plus.