Collection & Recovery Officer

Company Description SOLID FUTURE HR Consulting is a comprehensive HR solutions provider specializing in executive search, permanent recruitment, manpower outsourcing, and key HR advisory services. The firm supports clients with headhunting, executive assessment, culture assessment, and employee value estimation to build strong and effective teams. It also focuses on creating valuable employees, business process improvement, and gap analysis to enhance organizational performance. A team of experienced HR professionals delivers a full range of services across different HR domains, offering tailored and strategic support to diverse organizations.Role Description The Collection & Recovery Officer is a full-time, on-site role based in Kathmandu. This role is responsible for managing debt collection activities, including contacting clients, negotiating repayment plans, and ensuring timely recovery of outstanding dues in line with company policies and regulatory requirements. The officer will maintain accurate records of all collection efforts, prepare regular reports on outstanding accounts, and collaborate with finance and customer service teams to resolve issues and reduce delinquency. Daily tasks include reviewing account statuses, following up on overdue payments, addressing customer inquiries professionally, and escalating complex cases when necessary.Key Responsibilities

• Follow up with customers through calls, messages, and emails for outstanding and overdue payments.
• Maintain and regularly update customer outstanding and collection records.
• Coordinate with Sales and Finance teams regarding pending payments, credit limits, and customer accounts.
• Communicate with customers regarding payment due dates, invoices, and account statements.
• Monitor payment commitments and ensure timely follow-up on promised payment dates.
• Handle payment-related queries and resolve collection issues through proper coordination.
• Prepare regular collection and recovery reports and provide updates to the concerned team.
• Support reconciliation of customer accounts and ensure proper documentation of collections.
• Visit customers when required for payment follow-up and recovery.
• Maintain professional relationships with customers while ensuring effective recovery of outstanding amounts.Requirements
• Bachelor’s degree in Finance, Accounting, Management, or a related field.
• 1–2 years of experience in collection, recovery, accounts receivable, or a similar role is preferred.
• Good communication and negotiation skills.
• Basic knowledge of accounting, invoices, receivables, and payment processes.
• Good command of MS Excel and ability to maintain accurate records.
• Strong follow-up skills with the ability to handle multiple customers and pending accounts.
• Proactive, responsible, and comfortable communicating with customers regarding payments.
• Willingness to travel for customer visits when required.
• Two-wheeler and valid driving license is mandatory.