COLLECTION MANAGER

COMPANY PROFILE:TRUSTPAISA (https://trustpaisa.com/) is part of Fingular Group (https://fingular.com/). Fingular is a rapidly-scaling fintech asset management company in Southeast Asia. Our products are created for 80% of people in South-East Asia who feel excluded and underserved by traditional financial services. To achieve this, Fingular leverages fintech innovations designed to help the many instead of the few.JOB SUMMARY:To Lead Collections department, ensuring that cases are handled appropriately and according to company policy. Oversee a team of hard-working collection staff members to communicate with clients who owe money and increase the percentage of successful repayments. You will have the chance to implement changes to the department allowing you to create a proficient and efficient team. Foster team unity as you build relationships while working closely with your team to continually reach department and company-wide business goals. JOB RESPONSIBILITIES:Coordinate activities of staff members to ensure a smooth and efficient department that reduces the number of cases that are overlooked.Oversee the collection of outstanding credit to minimize loss while ensuring it is handled appropriately and per company policy.Create and implement strategies to increase the number of successful collections on outstanding debt.Recruit, hire, train and evaluate staff members within the collections department to ensure required count of staff members are available to handle the workload.Develop goals that complement the overarching business goals of the company and coordinate staff to continually meet and exceed goals.Run reports and analyse data pertaining to the department and share with executive staff and managers of department staff as needed.Implement credit policies and procedures that retain a smooth running of the department and avoid excessive credit limits.Completely own key metrics: Conversion Rates, Quality and Operational Metrics: AHT, Idle Time, Shrinkage and OthersThe Goal is to do everything Possible to achieve Collection TargetDialer Exposure is a Must to Create and Implement Dialer Outbound StrategiesDevelop a deep understanding of our Users, usage, products, internal and external stakeholders and how they impact our business, to inform important decisions across the organization.Ensuring legal guidelines are complied for entire collection structure in letter and spritsEnsure that the collection executives adhere to the legal guidelines provided by the law in forceKeeping the write off percent within risk pricing.Control portfolio in terms of bucket flows. Handle customer issues escalations.Feedback on credit policy based on market conditions.Manage and put support mechanism for legal / police issues. - Ensuring audit queries are complied with, ensuring corrective and preventive action.Liaising with the partners for reconciliation and for collection of cash/cheque from the customer-Liaising with the partners for getting overdue details, bounce details and mandate reject details on a timely mannerPlanning, strategizing, and executing effective legal remedies for resolution from NPA accountsConsistent and effective follow up and negotiation with the customers.REQUIREMEMTS & EDUCATION QUALIFICATIONBachelor's degree, preferably in B. Com or B.BA. MBA (FINANCE) would be add-on.Total work experience of 7yrs plus which would include minimum 3years of Collection Management ExperienceAbility to execute the collection strategy with speedUnderstanding of consumer lending and collection processExpertise in call centre management and collection agency managementAbility to manage SLA so that organization can provide superior service to the customerYou must be willing to roll up your sleeves and get the job done.Someone with determination and a focus on delivering resultsProficient with business software tools such as Microsoft Office applicationsStrong communication, interpersonal and detail-oriented skillsPrior expertise in scaling teams is preferredSelf-starter and motivated, with ability to work with multiple stakeholders and drive key projectsExperience in a fast-paced environment, preferably in a growth stage start-upComfortable in a tech-heavy environment but able to explain technical and quantitative concepts to non-technical audiencesCandidate must be residing in Bangalore