Collection Officer - BNPL

Job Description: Collection Officer - BNPLLocation: Abu Dhabi, UAEEmployment Type: Long TermSalary: AED 8,000 – 10,000 per monthJob Responsibilities:Manage overdue BNPL accounts and follow up with customers for timely repayments.Contact customers via calls, SMS, email, and approved digital channels.Negotiate payment commitments and follow up on promised payments.Maintain accurate collection records and customer communication logs.Prioritize accounts based on delinquency, risk, and recovery potential.Assist customers with payment-related issues and coordinate with internal teams.Escalate high-risk accounts, suspected fraud, and unresolved cases.Prepare collection reports and support payment reconciliation.Ensure collection activities comply with company policies and CBUAE requirements.Requirements:Bachelor’s degree in Finance, Accounting, Business, or a related field.Minimum 2 years of relevant BNPL/consumer finance collections experience.Hands-on experience managing overdue BNPL accounts and retail collections.Good understanding of repayment cycles, delinquency buckets, and recovery processes.Strong Excel and CRM/system skills.Excellent communication, negotiation, and customer-handling skills.Ability to manage high-volume accounts with strong attention to detail.Fluent English required; Arabic and/or Hindi is an advantage.High integrity, confidentiality, and regulatory awareness.