Collection Officer

Company DescriptionAbu Dhabi International Medical Services LLC (ADI), founded in 2002, is a leading provider of healthcare equipment and turnkey medical solutions in the region. The company represents some of the world’s most renowned medical equipment brands, supporting hospitals, clinics, and healthcare facilities with advanced technologies. ADI focuses on delivering high-quality, reliable solutions that meets evolving clinical needs. Team members benefit from working in a professional, growth-oriented environment that is closely connected to global healthcare innovations.Role DescriptionThe Collection Officer role is a full-time, on-site position based in Dubai, United Arab Emirates. The Collection Officer is responsible for managing accounts receivable, following up on outstanding payments, and ensuring timely collection from clients in line with company policies. Daily tasks include contacting customers via phone and email, negotiating payment arrangements, monitoring aging reports, and updating collection records in the financial systems. The role involves coordinating with finance and sales teams to resolve billing discrepancies, addressing client inquiries professionally, and preparing regular collection and status reports. The Collection Officer is expected to maintain a high level of accuracy, uphold confidentiality, and contribute to improving cash flow and reducing overdue accounts.Key ResponsibilitiesFollow up with customers on outstanding invoices and overdue balances.Monitor accounts receivable ageing and ensure timely collection.Contact customers through phone, email, and other appropriate channels.Negotiate payment arrangements and follow up on agreed commitments.Reconcile customer accounts and coordinate resolution of payment discrepancies.Work closely with Sales and Finance teams on overdue and disputed accounts.Maintain accurate records of collection activities and customer commitments.Prepare regular collection status reports.Escalate long-outstanding accounts as required.Maintain professional and positive relationships with customers while achieving collection targets.RequirementsDiploma or bachelor’s degree in Business, Finance, Accounting, or a related field is preferred.2–5 years of relevant experience in collections, credit control, or accounts receivable.Strong debt collection and accounts receivable management skills, with experience in handling overdue payments and negotiating settlements.Excellent analytical skills to review aging reports, identify collection risks, and support data-driven decisions.Proficient customer service skills, with the ability to manage client relationships and address concerns in a professional manner.Clear and confident communication skills, including the ability to draft concise emails and conduct effective phone discussions.Basic to intermediate finance knowledge, including understanding of invoicing, credit terms, and cash flow impact.Strong attention to detail, organizational skills, and the ability to manage multiple accounts and deadlines.Proficiency in MS Office and familiarity with ERP or accounting systems; previous experience in healthcare or medical services is an advantage.Workbase: Dubai, United Arab EmiratesEmail: recruitment@adi.ae