Collection officer

Job Purpose Responsible for managing and following up on outstanding receivables, ensuring timely collection of payments, maintaining accurate records, and supporting the company’s cash flow objectives.Key ResponsibilitiesFollow up with customers on outstanding invoices and overdue payments.Contact customers through phone, email, and other communication channels to arrange payment.Monitor accounts receivable and maintain an updated collection status.Review customer accounts, invoices, payment history, and outstanding balances.Negotiate payment arrangements and follow up on agreed payment schedules.Coordinate with Finance, Sales, and other departments to resolve billing and payment issues.Prepare regular collection reports and provide updates on overdue accounts.Escalate long-overdue or high-risk accounts to management when required.Maintain accurate documentation of all collection activities and customer communications.Ensure compliance with company credit and collection policies.Support reconciliation of customer accounts and identify discrepancies.Contribute to achieving monthly collection and recovery targets.QualificationsBachelor’s degree in Finance, Accounting, Business Administration, or a related field.2–4 years of experience in collections, accounts receivable, credit control, or a related role.Good knowledge of accounts receivable and collection processes.Good command of English and Arabic.Proficiency in Microsoft Office, particularly Excel.Experience using ERP or accounting systems is preferred.Key SkillsStrong communication and negotiation skills.Customer follow-up and relationship management.Analytical and problem-solving skills.Attention to detail and accuracy.Ability to handle difficult customers professionally.Time management and ability to meet collection targets.Ability to work under pressure.