Collection Sipervisor (BPO)

Education: Bachelor’s degree preferred or equivalent work experience.Experience: 3–4+ years in collections or call center operations.Experience: 3+ years in a supervisory or leadership role. (1 yr collection leadership role experience is acceptable)Technical: Hands-on experience with PDS Dialer or similar outbound dialer systems.Technical: Familiarity with telephony dashboards, QA/QC tools, and reporting software.Language: Must speak and communicate effectively in English (verbal and written).Core: Strong personality; able to lead, enforce standards, and drive accountability.Core: Can work under pressure and handle high-volume, time-sensitive situations calmly.Core: Analytical skills for KPI monitoring and trend analysis.Core: Coaching and mentoring ability.Core: Compliance and quality-focused mindset.Preferred: Experience in dialer optimization and traffic management.Preferred: Knowledge of fraud detection and prevention in call operations.Preferred: Proficiency in Excel or data visualization tools.#wrarehiring