Collections Agent

German Speaking Collections Agent | Central London | Hybrid | £30k-£33.5k + £7k-10k OTE BonusWe are hiring a German-speaker to join a multi-geo Collections and Recoveries team, supporting both German and UK portfolios.This role focuses on managing arrears, maintaining professional merchant relationships, and agreeing practical repayment solutions.Key ResponsibilitiesManage collections and recoveries activity across a portfolio of accountsAct as a primary point of contact for merchants in arrearsHandle inbound and outbound calls, as well as written communicationsManage cases involving higher-value and more complex accountsNegotiate repayment solutions balancing customer circumstances and business needsMaintain accurate records across multiple systemsWork closely with colleagues in a team-based environmentIdeal CandidateFluent in German and English (written and verbal)Background in credit control or collections advantageous but not essential - this role offers training for complete beginnersConfident communicator with strong negotiation and listening skillsGood attention to detail and data accuracyComfortable handling challenging conversationsBenefitsCompetitive salary plus equity participationPrivate medical and dental coverEnhanced parental leaveModern Central London office with on-site gym and other amenitiesSubsidised meals and wellbeing initiativesCollaborative, results-focused working environment