Collections & Credit Manager

Trustpoint is excited to partner with a leading law firm in its search for a Collections & Credit Manager. This direct hire opportunity is ideal for an experienced collections professional with law firm or professional services experience who can manage accounts receivable, assess client credit risk, and work effectively with attorneys, finance teams, and clients.

Responsibilities

Collections and Accounts Receivable:Manage collection activity for outstanding client accounts and maintain accurate documentation of communications, commitments, and next stepsReview accounts receivable aging and prioritize collection efforts based on balance, age, payment history, and financial riskCommunicate directly with clients regarding past-due balances, payment status, and payment arrangementsPartner with attorneys and billing professionals to address sensitive, disputed, or significantly aged receivablesMonitor payment commitments and appropriately escalate missed or unresolved obligationsResearch account discrepancies and coordinate with billing and finance teams to resolve issues affecting paymentRecommend payment plans, write-offs, reserves, or other collection actions when appropriateCredit and Client Risk Assessment:Evaluate prospective clients and matters for credit viability using available financial, commercial, and payment informationRecommend whether to extend standard payment terms or require an advance, replenishing, evergreen, or other approved retainer arrangementIdentify elevated financial risk and communicate practical recommendations to finance leadership and responsible attorneysMaintain consistent documentation supporting credit and retainer recommendationsMonitor existing clients for changes in payment behavior or financial risk and recommend adjustments to credit terms or retainer requirementsReporting and Analysis:Prepare regular reporting on aged receivables, collection activity, payment arrangements, and high-risk accountsAnalyze collection and payment trends to identify recurring issues and opportunities to improve cash flowMaintain accurate collection records and account notes within the firm’s financial systemsSupport collection forecasting, write-off analysis, and other accounts receivable reportingProcess Improvement and Collaboration:Develop and maintain consistent collection procedures, communication templates, escalation practices, and credit evaluation standardsCollaborate with attorneys, billing professionals, client intake personnel, and finance leadership on collection and credit mattersRecommend process improvements that strengthen financial controls, reduce aged receivables, and identify credit concerns earlierHandle confidential client and financial information with discretion and sound judgmentRequired Qualifications:Bachelor’s degree in accounting, finance, business, or a related field, or equivalent combination of education and experience5–8 years of experience in collections or accounts receivable, including 4+ years in a law firm or professional services environmentDemonstrated experience conducting credit evaluations and making credit-term recommendationsStrong working knowledge of legal billing and financial systemsAdvanced proficiency in Microsoft ExcelExperience using collections technology, AI-powered collections software, D&B, or similar platformsExcellent written and verbal communication skills, including the ability to conduct firm but professional conversations with clients and attorneys at all levelsStrong negotiation, organizational, and time management skillsAbility to independently manage a high-volume portfolioHigh degree of discretion and integrity when handling confidential client and financial informationAll candidates must be able to work at a computer screen for a sustained amount of time

Preferred Qualifications

Experience in a law firm or comparable mid-size professional services firmFamiliarity with attorney professional responsibility considerations related to fee collection, client confidentiality, advance fees, client trust funds, fee disputes, and fee arbitrationWorking knowledge of applicable debt collection laws, including state laws applicable to original creditorsCredit or collections certification, such as NACM Credit Business Associate (CBA) or Certified Credit and Risk Analyst (CCRA)Experience with electronic billing platforms and outside counsel guidelines for corporate and insurance clients

Benefits

Voluntary medical, dental, and vision plansFSA, HSA, and commuter benefitsFirm-paid short-term and long-term disabilityRetirement savings planFlexible paid time offBenefits available to employees scheduled to work at least 30 hours per weekTrustpoint.One provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all employment practices, including recruiting, hiring, compensation, promotion, training, transfer, leave of absence, and termination.