Collections & Recovery Officer (Tagalog & Arabic Speakers)

Mandatory – Debt Collection & Recovery experience, Compliance and Regulatory knowledge. Tagalog & Arabic Speakers preferred.

Key Responsibilities

• Manage and monitor a portfolio of overdue/delinquent accounts
• Contact customers and negotiate payment plans and settlements
• Resolve billing/payment disputes and support customers facing financial difficulties
• Escalate complex cases to legal teams and external recovery partners
• Maintain accurate collection records and ensure regulatory compliance
• Track collection KPIs and contribute to improving recovery strategies