Collections Analyst

About the Company: is committed to delivering high-quality services and solutions in the pharmaceutical and biotechnology sectors, fostering a culture of integrity and excellence.About the Role: As a Collections Analyst/Credit Controller, you will manage a dedicated portfolio of customer accounts and take ownership of driving timely cash collections. You’ll ensure customers adhere to agreed payment terms, upload web billing invoices promptly, and resolve queries efficiently to maintain strong financial performance.Responsibilities:Managing a portfolio of customer accountsLeading collection activities to secure timely paymentsInvestigating, resolving, and following up on customer disputesBuilding strong relationships with internal stakeholders to accelerate query resolutionAnalysing and reconciling customer accountsParticipating in calls with internal teams to address issues and agree solutionsUploading web billing invoices to customer portalsSupporting ad hoc projects as assigned by the ManagerEnsuring that all interactions and engagements are carried out with the highest ethical and professional standards and that all work is accomplished with quality and in accordance with company's values.Carry out other reasonable tasks as required by the Line Manager.The above duties and responsibilities are not an exhaustive list and you may be required to undertake any other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements.Qualifications:Accounts Receivable experience (desirable)Background in B2B collectionsRequired Skills:Excellent written and verbal communication skillsProficiency in Microsoft Office (Word, Excel, Outlook, Teams)The ability to handle challenging conversations with tact and diplomacyStrong organisational and analytical capabilitiesThe ability to multitask and meet deadlines in a fast paced environmentPreferred Skills:Experience in a similar role within the industry