Collections Associate

The Collection Team Member contacts individuals with overdue accounts and conducts administrative activities to recover outstanding payments. The role requires strong communication, negotiation, and problem-solving skills for timely debt collection while maintaining a professional and empathetic approach.1.

Key Responsibilities

• Contact customers via phone, email, or letters to collect outstanding debts.
• Negotiate repayment plans and settlements in accordance with company policies.
• Maintain accurate records of all communications and payment arrangements.
• Follow up on broken promises to pay and escalate unresolved cases.
• Maintain compliance with debt collection laws and company procedures.
• Meet or exceed daily and monthly collection targets2. Skills and Qualifications:
• Excellent English communication skills with customer centricity
• Must have the ability to negotiate to drive collections efficiently
• Team player with a positive attitude
• 1.5-5 years Collections experience, preferably in banking/cards LOB
• College graduate3. Work Set-up:
• Amenable to work onsite both at McKinley West, Taguig and SM MOA Complex, Pasay offices
• Willing to work Australian business hours, fixed weekends off