Collections Associate

JOB SUMMARY:To perform collections for assigned accounts to minimize bad debt losses while maintaining customer goodwill and achieve 100% Collection Productivity Benchmarks.DUTIES AND RESPONSIBILITIES:Performs collection efforts through call outs, collection letters, e-mails and SMSRecords collection efforts made for each accountPerforms collection call-outs Perform collection call-outs to front–end accountsInitiates account maintenance by preparing and recording requests for reversals and updating client informationReconciles accounts as necessaryProcesses client requests within agreed turnaround timePrepares account endorsements for skip tracing and collection follow upAchieves collection effectiveness and efficiency by meeting productivity benchmarksProvides feedback to Team Leader / Collection Supervisor on reasons for delinquencyFocuses collection efforts on assigned accounts by team leaderEnsures posting of payments, monitors and sending of repricing letters, updates PDC monitoring, collects AR collections for MRI and Fire insuranceProcesses partial principal payments upon request of clientPrepares LIS for housing loan repricingPrepares transmittal for PDC replenishmentsPrepares letters for borrowers to update RETRAssists in collating document for Dacion and ROPA booking to be forwarded to Collections OfficerPerforms other tasks that may be assigned to themCan be assigned to handle other productsComplies with all Collections Procedures and ProcessesJOB QUALIFICATIONS:Fresh graduates of any business‑related courseDetail‑oriented, organized, and eager to learnCan start ASAP