Collections Department Leader

Role PurposeLead the collections function and a team of approximately 20 staff members, ensuring timely recovery of outstanding receivables, effective ageing management, and strong coordination with Receivables, Credit Control, Sales and other stakeholders. The role requires strong Saudi market knowledge, hands-on collections experience and proven people leadership.Role PurposeLead the collections function and a team of approximately 20 staff members, ensuring timely recovery of outstanding receivables, effective ageing management, and strong coordination with Receivables, Credit Control, Sales and other stakeholders. The role requires strong Saudi market knowledge, hands-on collections experience and proven people leadership.Key ResponsibilitiesLead, manage and develop the collections team and drive achievement of collection targets.Monitor receivables ageing, overdue balances and high-risk accounts, and establish clear recovery priorities.Develop and oversee collection strategies, follow-up routines and escalation mechanisms.Work closely with Accounts Receivable and Credit Control teams on reconciliations, disputed balances and overdue accounts.Partner with Sales and relationship teams to resolve customer issues while protecting key commercial relationships.Monitor collection KPIs and prepare regular management reporting on ageing, recoveries and collection performance.Handle complex or high-value cases and escalate significant risks to senior management.Improve collection processes, controls, systems and reporting through effective use of data and technology.Candidate Profile10+ years of relevant experience in collections, receivables, credit control or a related finance function.3–5+ years of team leadership or managerial experience, preferably managing a sizeable collections team.Strong Saudi market experience and understanding of local customer behaviour and payment practices.Solid knowledge of receivables ageing, overdue analysis, reconciliations and collection prioritization.Experience in insurance, Takaful, financial services or another high-volume receivable environment is preferred.Strong leadership, negotiation, stakeholder management, analytical and problem-solving skills.Good technical acumen with ERP systems, collection tools, dashboards and management reporting.Bachelor’s degree in Finance, Accounting, Business Administration or a related field.Key CompetenciesCollections Management Receivables & Ageing Credit ControlTeam Leadership Saudi Market KnowledgeCustomer Negotiation Stakeholder Management Data & Reporting Process Improvement