Collections Executive - German Speaking

Department: Collections & Recoveries

Location: LondonDescriptionYoulend is looking for a results orientated Collections Executive with native or near native German fluency to join our multi-geo Collections and Recoveries team.

In this role, the candidate will be the primary point of contact for our German portfolio as well as servicing the UK sector. They will ensure timely payments whilst maintaining positive and professional relationships that YouLend is renowned for.Key ResponsibilitiesCollections and recoveries understanding (customer contact strategy awareness/account management experience)Provide first-class service relating to the resolution of any non/under-paying merchantCase management of high value accounts in arrears across varying and unique circumstancesHandle inbound and outbound telephone calls and create ad hoc letter and email content with high levels of care, awareness and accuracyBuild positive relationships with our merchants to validate their circumstances and resolve with a positive outcome for both YouLend and the merchantNegotiate, implement and execute positive solutions with merchants' circumstances in mind, while balancing the best interests of the businessData input - accurately inputting data across multiple systemsExperience within the finance industry is advantageousYouLend is very team-oriented - being a team player is necessarySkills, Knowledge & ExpertiseEssential Skills:Strong communication skills in German and English - both written and verbalActive listeningPersuasive and negotiationTechnical and analytical skillsData accuracyConflict resolutionFinancial literacyDesirable Skills:Previous collections, account management or customer management experienceBilingual speaker (French, Dutch, Spanish) as well as native GermanJob BenefitsWhy join YouLend?Award-Winning Workplace: YouLend has been recognised as one of the “Best Places to Work in 2024 and 2025” by the Sunday Times for being a supportive, diverse, and rewarding workplace.Award-Winning Fintech: YouLend has been recognised as a “Top 250 Fintech Worldwide” company by CNBC.It’s just getting fun:We have developed powerful solutions, won some significant partnerships, and are growing at a rapid pace.But the global opportunity is still massive, and YouLend is a raw organisation where we are only just getting started.Lots of upsides:High-growth (>100% growth during 2022 and 2023), so clear outlook to compensation (bonus or share option appreciation) and career growth (through growth with business).Well-capitalised with supportive private equity backing.Part of Banking Circle Group with a fully licensed Luxembourg bank, which can provide a balance sheet and support European expansion in otherwise complex regulated markets.Motivating work environment:A high-quality team that pushes each other to succeed through direct feedback and aligned incentives.Strong and transparent team culture, we have each other’s backs.Independent work environment where results matter. Data-driven culture and emphasis on speed (anti-red tape).We offer a comprehensive benefits package that includes:Private Medical insurance via Vitality and Dental Insurance with BUPAEAP with Health AssuredEnhanced Maternity and Paternity LeaveModern and sophisticated office space in Central LondonFree Gym in office building in HolbornSubsidised Lunch via FeedrDeliveroo Allowance if working late in officeMonthly in office MasseuseTeam and Company SocialsFootball Power League / Paddle and Yoga ClubAt YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.