Collections Manager

About the RoleWe are seeking a dedicated and experienced Collections Manager to oversee our collections department. The ideal candidate will be responsible for managing a team of collectors, ensuring high levels of customer service, and meeting departmental goals. This role requires strong leadership, excellent communication skills, and the ability to handle complex customer interactions professionally. The Collections Manager will play a key role in maintaining positive customer relationships while ensuring effective collection processes are followed.ResponsibilitiesEffectively manage and lead a team of collectors to achieve department objectives and collection targetsTrain new collectors on company policies, procedures, and best practicesMonitor collector performance through regular reviews and provide constructive feedback to foster improvementAssist collectors with difficult or escalated calls, ensuring resolution while maintaining professionalism and customer satisfactionHandle escalated customer complaints with tact and efficiencyResearch and resolve customer account inquiries promptly and accuratelyPrepare detailed reports for management to track department performance and identify areas for improvementReview account aging reports to prioritize collection efforts and optimize cash flowCollaborate closely with other departments to coordinate efforts and improve overall collection strategiesQualificationsProven experience in collections management or a similar role within a financial or credit environmentRequired SkillsStrong leadership skills with the ability to motivate and develop a team of collectorsExcellent communication and interpersonal skills, with an emphasis on maintaining high levels of customer service and professionalismAbility to handle difficult conversations and resolve conflicts effectivelyProficiency in using collection software, CRM systems, or relevant reporting toolsStrong organizational skills with attention to detail in monitoring accounts and preparing reports Pay range and compensation packageJob Type: Full-timePay: $1,200.00 per weekWork Location: In personEqual Opportunity StatementWe are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are committed to fostering an inclusive and diverse workplace.